Personnel Assistant II

North South Consulting Group; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Job summary

North South Consulting Group is hiring a Personnel Assistant II (Identity Credentialing Specialist) to deliver professional customer service and administrative support in a secure credentialing environment in Washington, DC. The role emphasizes accuracy, privacy, and compliance with organizational security standards.

Responsibilities include verifying identities, processing credential applications, maintaining electronic records, and assisting customers with requirements and eligibility

Qualifications

• High school diploma or equivalent required.
• 1+ year in customer service, administrative support, records management, HR, or related field.
• Experience with computerized information systems for data entry/record maintenance.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams).
• Strong organizational, communication, and customer service skills.
• Background screening and eligibility for access to secure systems may be required.

Responsibilities

• Provide courteous, professional, and timely customer service for identity credentialing requests.
• Verify identity and eligibility using credentialing/enrollment systems.
• Process new credentials, renewals, replacements, updates, and related transactions.
• Review applications and documentation for completeness and compliance.
• Enter and maintain electronic records accurately.
• Assist customers with requirements, documentation, and eligibility questions.
• Handle credential maintenance tasks including password resets and certificate updates.
• Operate credential production equipment and related office devices.
• Protect sensitive information in line with privacy and security policies.
• Maintain accountability of controlled materials and supplies.
• Respond to inquiries via telephone, email, and in person.

Skills

Customer Service

Administrative Support

Records Management

MS Office

Data Entry

Attention to detail

Communication

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Enterprise databases

Job description

Position Summary

The Personnel Assistant II (Identity Credentialing Specialist) provides professional customer service and administrative support in a secure credentialing environment. This position verifies customer identity, processes credential applications and updates, maintains electronic records, and ensures compliance with established organizational policies, security requirements, and operating procedures. The successful candidate demonstrates exceptional attention to detail, professionalism, and a commitment to providing outstanding customer service while safeguarding sensitive information.

Responsibilities

• Provide courteous, professional, and timely customer service to individuals requesting identity credentialing and related administrative services.
• Verify customer identity and eligibility using authorized credentialing and enrollment systems.
• Process new credential requests, renewals, replacements, updates, and related administrative transactions.
• Review applications and support documentation for completeness, accuracy, and compliance with established procedures.
• Enter, update, and maintain electronic records with a high degree of accuracy.
• Assist customers with application requirements, documentation, and eligibility questions.
• Process credential maintenance transactions, including password resets, certificate updates, and account maintenance, as authorized.
• Operate credential production equipment, scanners, cameras, printers, computers, and other office equipment.
• Perform basic user-level maintenance and troubleshooting of office equipment.
• Protect sensitive and confidential information in accordance with applicable privacy and security requirements.
• Maintain accountability of controlled materials, supplies, and equipment.
• Respond to customer inquiries by telephone, email, and in person in a professional and courteous manner.

Required Qualifications

• High school diploma or equivalent.
• Minimum one (1) year of experience in customer service, administrative support, records management, human resources, office administration, or a related field.
• Experience using computerized information systems for data entry and record maintenance.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Strong organizational, communication, and customer service skills.
• Must be able to successfully complete all required background screening and maintain eligibility for access to secure systems and facilities.

Desired Qualifications

• Experience in identity management, credentialing, records administration, or document verification.
• Experience working in a highly regulated or security-focused environment.
• Experience providing face-to-face customer support in a high-volume office.
• Experience using enterprise database applications.