Identity Credentialing Specialist — Secure Admin & Service

Serco; Bangor Station (WA); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with employer matching

Tuition reimbursement

Life insurance

Disability coverage

Paid time off

Job summary

Serco Inc. (Serco) is seeking a Personnel Assistant II (Identity Credentialing Specialist) to provide professional customer service and administrative support in a secure credentialing environment.

You will verify identities, process credential applications, maintain electronic records, and ensure compliance with policies and security requirements. This role requires attention to detail, discretion, and strong communication as you assist customers, review documentation, operate credential

Qualifications

• High school diploma or equivalent.
• 1+ year of experience in customer service or administrative support.
• Experience with computerized information systems for data entry and record maintenance.
• Proficiency with Word, Excel, Outlook, and Teams.
• Strong organizational, communication, and customer service skills.
• Ability to complete background screening and maintain eligibility for access to secure systems.

Responsibilities

• Provide courteous, professional, and timely customer service for identity credentialing and related services.
• Verify customer identity and eligibility using credentialing systems.
• Process new credential requests, renewals, updates, and related transactions.
• Review applications for completeness and compliance with procedures.
• Enter and maintain electronic records accurately.
• Assist customers with requirements and eligibility questions.
• Operate credential production equipment and basic office devices.
• Protect sensitive information in accordance with privacy rules.

Skills

Customer service

Attention to detail

Communication

Organizational skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Serco Inc. (Serco) is seeking a Personnel Assistant II (Identity Credentialing Specialist) to provide professional customer service and administrative support in a secure credentialing environment.

You will verify identities, process credential applications, maintain electronic records, and ensure compliance with policies and security requirements. This role requires attention to detail, discretion, and strong communication as you assist customers, review documentation, operate credential