Identity Credentialing Specialist — Customer Service & Compliance

North South Consulting Group; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Job summary

North South Consulting Group is hiring a Personnel Assistant II (Identity Credentialing Specialist) to deliver professional customer service and administrative support in a secure credentialing environment in Washington, DC. The role emphasizes accuracy, privacy, and compliance with organizational security standards.

Responsibilities include verifying identities, processing credential applications, maintaining electronic records, and assisting customers with requirements and eligibility

Qualifications

• High school diploma or equivalent required.
• 1+ year in customer service, administrative support, records management, HR, or related field.
• Experience with computerized information systems for data entry/record maintenance.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams).
• Strong organizational, communication, and customer service skills.
• Background screening and eligibility for access to secure systems may be required.

Responsibilities

• Provide courteous, professional, and timely customer service for identity credentialing requests.
• Verify identity and eligibility using credentialing/enrollment systems.
• Process new credentials, renewals, replacements, updates, and related transactions.
• Review applications and documentation for completeness and compliance.
• Enter and maintain electronic records accurately.
• Assist customers with requirements, documentation, and eligibility questions.
• Handle credential maintenance tasks including password resets and certificate updates.
• Operate credential production equipment and related office devices.
• Protect sensitive information in line with privacy and security policies.
• Maintain accountability of controlled materials and supplies.
• Respond to inquiries via telephone, email, and in person.

Skills

Customer Service

Administrative Support

Records Management

MS Office

Data Entry

Attention to detail

Communication

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Enterprise databases

Job description

North South Consulting Group is hiring a Personnel Assistant II (Identity Credentialing Specialist) to deliver professional customer service and administrative support in a secure credentialing environment in Washington, DC. The role emphasizes accuracy, privacy, and compliance with organizational security standards.

Responsibilities include verifying identities, processing credential applications, maintaining electronic records, and assisting customers with requirements and eligibility