Identity Credentialing Specialist II

North South Consulting Group, LLC; Millington (TN); Hybrid; USD 20,664 - 34,440; Part time

Job summary

North South Consulting Group, LLC is seeking a part-time Personnel Assistant II (Identity Credentialing Specialist) to provide professional customer service and administrative support in a secure credentialing environment. You will verify identity, process credential applications, and maintain electronic records.

The role emphasizes meticulous attention to detail, compliance with security policies, and timely handling of inquiries by phone, email, and in person, while safeguarding sensitive

Qualifications

• HS diploma or equivalent required.
• At least 1 year in customer service or admin roles.
• Experience with data entry and record maintenance.
• Proficient in Word, Excel, Outlook, and Teams.
• Background screening clearance required.

Responsibilities

• Provide courteous, professional, and timely customer service to individuals requesting identity credentialing and related administrative services
• Verify customer identity and eligibility using authorized credentialing and enrollment systems
• Process new credential requests, renewals, replacements, updates, and related administrative transactions
• Review applications and support documentation for completeness, accuracy, and compliance with established procedures
• Enter, update, and maintain electronic records with a high degree of accuracy
• Assist customers with application requirements, documentation, and eligibility questions
• Process credential maintenance transactions, including password resets, certificate updates, and account maintenance, as authorized
• Operate credential production equipment, scanners, cameras, printers, computers, and other office equipment
• Perform basic user-level maintenance and troubleshooting of office equipment
• Protect sensitive and confidential information in accordance with applicable privacy and security requirements
• Maintain accountability of controlled materials, supplies, and equipment
• Respond to customer inquiries by telephone, email, and in person in a professional and courteous manner

Skills

Organizational skills

Communication skills

Customer service

Data entry

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

This position is part time/on call.

The Personnel Assistant II (Identity Credentialing Specialist) provides professional customer service and administrative support in a secure credentialing environment. This position verifies customer identity, processes credential applications and updates, maintains electronic records, and ensures compliance with established organizational policies, security requirements, and operating procedures. The successful candidate demonstrates exceptional attention to detail, professionalism, and a commitment to providing outstanding customer service while safeguarding sensitive information.

Responsibilities

• Provide courteous, professional, and timely customer service to individuals requesting identity credentialing and related administrative services
• Verify customer identity and eligibility using authorized credentialing and enrollment systems
• Process new credential requests, renewals, replacements, updates, and related administrative transactions
• Review applications and support documentation for completeness, accuracy, and compliance with established procedures
• Enter, update, and maintain electronic records with a high degree of accuracy
• Assist customers with application requirements, documentation, and eligibility questions
• Process credential maintenance transactions, including password resets, certificate updates, and account maintenance, as authorized
• Operate credential production equipment, scanners, cameras, printers, computers, and other office equipment
• Perform basic user-level maintenance and troubleshooting of office equipment
• Protect sensitive and confidential information in accordance with applicable privacy and security requirements
• Maintain accountability of controlled materials, supplies, and equipment
• Respond to customer inquiries by telephone, email, and in person in a professional and courteous manner

Required Qualifications

• High school diploma or equivalent
• Minimum one (1) year of experience in customer service, administrative support, records management, human resources, office administration, or a related field
• Experience using computerized information systems for data entry and record maintenance
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams
• Strong organizational, communication, and customer service skills
• Must be able to successfully complete all required background screening and maintain eligibility for access to secure systems and facilities

Desired Qualifications

• Experience in identity management, credentialing, records administration, or document verification
• Experience working in a highly regulated or security-focused environment
• Experience providing face-to-face customer support in a high-volume office
• Experience using enterprise database applications