Identity & Access Support Specialist

Rippling; Los Angeles (CA); Hybrid; USD 27,552 - 31,684; Full time

Benefits offered by this job

Competitive salary

Health benefits

Equity options

Job summary

A tech-driven HR platform is seeking a Customer Support Specialist to manage client inquiries and resolve technical issues related to IT and identity management. Ideal candidates will have a Bachelor's degree and 1-4 years of experience in technical support. Responsibilities include troubleshooting SSO authentication, resolving product issues, and providing exceptional customer service. The role offers competitive hourly pay and benefits, promoting a collaborative work environment and flexibility in duties.

Qualifications

• 1-4 years of customer support experience in a technical domain.
• Familiarity with common identity providers and SaaS applications.
• Understanding of SSO concepts such as SAML and OAuth.

Responsibilities

• Troubleshoot authentication issues across SSO providers.
• Support customers in configuring identity integrations.
• Review logs to identify misconfigurations and resolve issues.

Skills

Technical Support Experience

Problem-Solving Mindset

Time Management

Excellent Communication Skills

Flexibility

Education

Bachelor's Degree

Tools

API Tools

Identity Management Tools

Job description

A tech-driven HR platform is seeking a Customer Support Specialist to manage client inquiries and resolve technical issues related to IT and identity management. Ideal candidates will have a Bachelor's degree and 1-4 years of experience in technical support. Responsibilities include troubleshooting SSO authentication, resolving product issues, and providing exceptional customer service. The role offers competitive hourly pay and benefits, promoting a collaborative work environment and flexibility in duties.