Identity & Access Support Specialist

Rippling; El Paso (TX); Hybrid; USD 27,552 - 31,684; Full time

Benefits offered by this job

Competitive salary

Benefits and equity

Flexible working hours

Job summary

A dynamic technology company is looking for a dedicated customer support professional to ensure seamless integration of identity management solutions. You will troubleshoot authentication issues and offer vital support to clients using various identity providers, including Okta and Azure AD. This role requires a bachelor's degree and 1-4 years in technical support. Working in a collaborative environment, you will be expected to manage your time effectively and communicate solutions clearly to enhance customer satisfaction.

Qualifications

• 1-4 years of customer support experience in a Technical Support domain.
• Familiarity with common identity providers and how they integrate with SaaS applications.
• Understanding of SSO concepts and user/session lifecycle fundamentals.

Responsibilities

• Troubleshoot authentication and authorization issues across SSO providers.
• Support customers with identity integrations.
• Identify areas of improvement and work with Product and Engineering teams.

Skills

Problem-solving mindset

Communication skills

Time management

Flexibility

Education

Bachelor's degree

Tools

APIs

SSO - SAML, OAuth/OIDC, SCIM

Identity Providers - Okta, Azure AD, Google Workspace, OneLogin

Job description

A dynamic technology company is looking for a dedicated customer support professional to ensure seamless integration of identity management solutions. You will troubleshoot authentication issues and offer vital support to clients using various identity providers, including Okta and Azure AD. This role requires a bachelor's degree and 1-4 years in technical support. Working in a collaborative environment, you will be expected to manage your time effectively and communicate solutions clearly to enhance customer satisfaction.