Identity & Access Specialist - SSO & Tech Support

Dow Jones Company

Princeton (NJ)

Hybrid

USD 65,000 - 85,000

Full time

8 days ago

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Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Education Benefits

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones is seeking a Customer Support Specialist on the Identity & Access team in our New Jersey office. You will provide high‑level telephone and email support for Dow Jones products, respond to client inquiries, and resolve issues with professional, timely service.

Collaborating with multiple departments, you will investigate SSO login failures, assist with access permissions, document troubleshooting steps, and apply new product knowledge.

Qualifications

2+ years of customer service experience.
Bachelor’s degree preferred; related work experience acceptable.

Responsibilities

Provide high-level telephone and email support for Dow Jones products and services.
Respond to inquiries from clients and internal teams.
Resolve customer issues with professional, timely service.
Investigate and resolve SSO login failures and related issues.
Document troubleshooting steps and resolutions.
Collaborate with other Dow Jones departments to ensure timely issue resolution.
Assist users with account linking, access permissions, and authentication failures.

Skills

Customer service

Technical support

Troubleshooting

Salesforce

IP networking

HTTP/XML

Education

Bachelor's degree or related work experience

Tools

Salesforce

XML

HTTP

Job description

Collaborating with multiple departments, you will investigate SSO login failures, assist with access permissions, document troubleshooting steps, and apply new product knowledge.

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