Project Support Specialist - HCM & Client Success

isolved; Sandy (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading employee experience technology firm is seeking a Project Support Specialist to ensure client satisfaction through managing and executing projects. This role involves handling project requests, troubleshooting, and collaborating with teams to provide exceptional customer service. Ideal candidates will have 3-6 years of relevant experience, strong project management skills, and proficiency in HCM systems. The position offers an opportunity to work in a dynamic environment centered on employee experience.

Qualifications

• 3-6 years of experience in a related role.
• 2-4 years in Customer Service/Support.
• Proficiency in HCM systems.

Responsibilities

• Manage project-related requests within the isolved HCM system.
• Respond to assigned cases within defined SLAs.
• Maintain project lists and meet customer deadlines.
• Identify upsell opportunities.
• Collaborate across teams to deliver customer experience.
• Schedule and lead client meetings.
• Troubleshoot configuration and user access issues.

Skills

Customer service skills

Project management

Critical thinking

Interpersonal skills

Written communication

Presentation skills

Tools

isolved People Cloud

Job description

A leading employee experience technology firm is seeking a Project Support Specialist to ensure client satisfaction through managing and executing projects. This role involves handling project requests, troubleshooting, and collaborating with teams to provide exceptional customer service. Ideal candidates will have 3-6 years of relevant experience, strong project management skills, and proficiency in HCM systems. The position offers an opportunity to work in a dynamic environment centered on employee experience.