Fraud Team Lead—Card Fraud Recovery & Prevention

JP Morgan Chase; Tempe (AZ); On-site; USD 90,000 - 150,000; Full time

Job summary

JPMorganChase is seeking a Fraud Supervisor in Tempe to lead a team of fraud analysts and investigators. You will develop policies, monitor transactions, and collaborate across departments to improve fraud prevention and detection systems.

The role emphasizes data analytics, customer service excellence, and strategic thinking to align with business goals. You will guide projects, manage staff, and support continuous process improvements within a dynamic, innovative environment.

Qualifications

• Strong analytical skills to interpret fraud data and models.
• Proven customer service experience with process improvements.
• Effective collaboration to drive cross‑functional outcomes.
• Mentoring and coaching abilities to develop a fraud team.

Responsibilities

• Directly manage, coach, and develop a team of fraud analysts and investigators.
• Conduct performance evaluations and implement development plans.
• Monitor fraud detection systems and ensure timely case assignment across the team.
• Manage workflow to meet established SLAs and escalate when needed.
• Review and approve high-risk or escalated investigations and determine remediation actions.
• Coordinate with Law Enforcement when required and inform risk and governance forums.
• Identify emerging fraud trends and inform prevention strategies.
• Translate metrics into clear reporting for leadership and governance.

Skills

Analytical skills

Customer service

Collaboration

Leadership

Tools

Excellerate

AI and automation tools

Job description

JPMorganChase is seeking a Fraud Supervisor in Tempe to lead a team of fraud analysts and investigators. You will develop policies, monitor transactions, and collaborate across departments to improve fraud prevention and detection systems.

The role emphasizes data analytics, customer service excellence, and strategic thinking to align with business goals. You will guide projects, manage staff, and support continuous process improvements within a dynamic, innovative environment.