ICX Brand Experience Director | AI-Driven Omnichannel

Vertex Pharmaceuticals LLC; Boston (MA); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Scorpion Therapeutics seeks a leader to drive integrated customer experience strategies for healthcare professionals and patients. You will translate brand priorities into omnichannel engagement plans and set governance and KPIs across channels.

With 8+ years in biopharma or regulated industries, you will collaborate with internal teams, manage stakeholders and vendors, and leverage AI-enabled digital tools to optimize outcomes.

Qualifications

• Bachelor's degree required; 8+ years in biopharma/healthcare or regulated industries.
• Expertise in brand strategy, digital engagement, and customer experience.
• Strong stakeholder management, vendor oversight, and communication skills.

Responsibilities

• Partner with internal teams to define customer journeys, activation roadmaps, and experience standards.
• Oversee the implementation of experience plans across channels and leverage AI and digital tools.
• Establish governance and KPIs; measure success through data and feedback, optimizing accordingly.

Skills

Brand strategy

Digital engagement

Customer experience

Stakeholder management

Vendor oversight

Communication skills

Education

Bachelor's degree

Job description

Scorpion Therapeutics seeks a leader to drive integrated customer experience strategies for healthcare professionals and patients. You will translate brand priorities into omnichannel engagement plans and set governance and KPIs across channels.

With 8+ years in biopharma or regulated industries, you will collaborate with internal teams, manage stakeholders and vendors, and leverage AI-enabled digital tools to optimize outcomes.