Global Omnichannel Experience Leader

Ipsen Biopharmaceuticals Inc.; Cambridge (MA); On-site; USD 217,000 - 290,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, and vision insurance

Life & disability insurance

Flexible spending accounts

Parental leave

Paid time off

Discretionary winter shutdown

Wellbeing allowance

Commuter benefits

Job summary

Ipsen Biopharmaceuticals, Inc. is seeking a visionary Head of Digital Customer Experience to lead our global omnichannel strategy across assets and markets, driving personalization, data‑driven engagement, and AI‑enabled innovation.

The role partners with Commercial, Medical and Digital teams to deliver integrated campaigns, build a Centre of Excellence and elevate customer experiences for HCPs, patients and care partners worldwide.

Qualifications

• Bachelor’s degree in marketing, business, or a related field is required.
• MBA or Master’s preferred; advanced degree is advantageous.
• Certification in Digital Marketing or Omnichannel Strategy is desirable.
• Proven expertise in developing and executing omnichannel customer experience strategies.

Responsibilities

• Lead the development and execution of an omnichannel customer experience strategy across Ipsen’s portfolio.
• Define multi-year roadmaps to achieve omnichannel mastery in global markets.
• Build and lead a Centre of Excellence for innovative digital engagement technologies, including AI.
• Collaborate with Commercial, Medical and Digital teams to deliver integrated campaigns.

Skills

Omnichannel strategy

Data analytics

AI in marketing

Leadership & team management

Cross-functional collaboration

Digital marketing

Education

Bachelor's degree in Marketing, Business Administration, Digital Marketing, or related field

MBA or Master’s degree (preferred)

Tools

Digital Marketing Certification / Omnichannel Strategy Certification

Job description

Ipsen Biopharmaceuticals, Inc. is seeking a visionary Head of Digital Customer Experience to lead our global omnichannel strategy across assets and markets, driving personalization, data‑driven engagement, and AI‑enabled innovation.

The role partners with Commercial, Medical and Digital teams to deliver integrated campaigns, build a Centre of Excellence and elevate customer experiences for HCPs, patients and care partners worldwide.