ICQA Leader: Inventory & Quality Assurance

Socket.dev; Tennessee; On-site; USD 70,000 - 100,000; Full time

Job summary

Socket.dev is seeking an Inventory Control and Quality Assurance (ICQA) Manager to ensure inventory accuracy and quality across the distribution center and related facilities. The role leads best-practice implementations to minimize waste and maximize customer satisfaction while driving continuous process improvement.

The candidate will oversee root-cause analysis, KPI monitoring, and collaboration with cross-functional teams.

Qualifications

• 2+ years’ experience working in quality assurance, inventory control and/or customer service within a distribution center or similar environment.
• 1+ year’s proven experience in a managerial role and/or leading teams.
• Ability to motivate and inspire a team to actively contribute to problem-solving and continuous improvement initiatives.
• Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing challenges.
• Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems).
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Strong communication skills, both verbal and written.
• Commitment to upholding high standards of integrity, professionalism and customer service, with a focus on supporting team members and delivering for customers.

Responsibilities

• Provides and supports the implementation of business solutions and ensures compliance with policies and procedures focused on quality assurance.
• Ensures accuracy of inventory counts and quality, as well as quality of outbound shipments.
• Leads the ICQA team to collaborate with DC management on process improvement and value enhancement opportunities.
• Contributes to new business initiatives and projects.
• Manages the root cause analysis and corrective actions for quality issues.
• Manages inventory profiles throughout the warehouse.
• Reviews and evaluates quality data to identify process improvement opportunities.
• Creates corrective action plans to address process failures.
• Utilizes techniques for continuous improvement including Lean, Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis and FMEA (Failure Mode and Effects Analysis)
• Monitors and reports on supplier product quality and performance.
• Manages and leads execution of the Quality Key Performance Indicators (KPIs) including Defects per Million and Inventory Accuracy.
• Keeps up with current and developing trends that concern product quality.
• Conducts benchmarking studies to determine best practices/designs and future trends.
• Oversees inventory management process execution including receiving, stocking, and order fulfillment, while encouraging team members to actively identify and address inefficiencies and opportunities for improvement.
• Manages all write-off related processes and responsibilities, minimizing inventory variance and related costs.
• Ensures compliance with safety regulations and company policies to maintain a safe working environment, while empowering team members to actively contribute to a culture of safety and continuous improvement.
• Collaborates closely with other departments such as sales and purchasing, to coordinate activities and meet customer demands while encouraging cross-functional problem-solving and collaboration.
• Analyzes performance metrics and KPIs to identify areas for improvement and empower team members to implement innovative solutions that enhance process efficiency and effectiveness.
• Resolves customer inquiries and concerns in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs.

Skills

Inventory control

Quality assurance

Leadership

Process improvement

Lean Six Sigma

Data analysis

Cross-functional collaboration

Safety compliance

Education

Bachelor's degree in business administration, logistics, or related field

Tools

WMS

ERP systems

Power BI

MS Office

Promapp

Visio

Job description

Socket.dev is seeking an Inventory Control and Quality Assurance (ICQA) Manager to ensure inventory accuracy and quality across the distribution center and related facilities. The role leads best-practice implementations to minimize waste and maximize customer satisfaction while driving continuous process improvement.

The candidate will oversee root-cause analysis, KPI monitoring, and collaboration with cross-functional teams.