ICMS Case Manager Lead – Care Campus

SmartRecruiters, Inc.; Los Angeles (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Excellent Benefits package available.

Job summary

St. Joseph Center in Los Angeles is seeking an ICMS Lead to coordinate caseload workflow, guide staff, and manage referrals and documentation. You will work with ICMS Case Managers and campus teams to ensure smooth operations and client-centered service delivery.

This role requires collaboration, strong communication, and a proactive approach to complex participant needs. The position offers a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area

Qualifications

• Bachelor's degree in social work, psychology, sociology, human services, public health, or a related field preferred.
• Three or more years of case management or related direct-service experience preferred.
• Prior lead or supervisory experience preferred.
• Strong case-management, service-navigation, documentation, and teamwork skills.

Responsibilities

• Provide daily guidance and case consultation to ICMS Case Managers and coordinate assignments, workflow, and priorities.
• Support staff with complex participant needs involving housing, healthcare, behavioral health, and benefits.
• Strengthen coordination with Client Support Specialists through warm handoffs and participant engagement.
• Ensure timely, accurate documentation and flag significant programmatic or safety concerns.

Skills

Case management

Team coordination

Communication

Problem solving

Education

Bachelor's degree in social work or related field

Job description

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities. The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs. The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet. St. Joseph Center serves approximately 6,000 individuals annually.

Brief Description of Principal Activities

Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles. St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.

Job Description

ABOUT THE ROLE

The ICMS Lead is a working lead who helps coordinate caseload workflow, complex participant needs, referrals, documentation, case conferencing, and collaboration with Client Support Specialists and other campus teams.

WHAT YOU'LL DO

• Provide daily guidance and case consultation to ICMS Case Managers and help coordinate participant assignments, workflow, and service priorities.
• Support staff with complex participant needs involving housing, healthcare, behavioral health, substance use, benefits, and other barriers.
• Strengthen coordination with Client Support Specialists, including warm handoffs, follow-up, navigation, and participant engagement.
• Reinforce timely, accurate documentation, support quality reviews, and reinforce significant programmatic, participant, staffing, or safety concerns.

WORK ENVIRONMENT & SCHEDULE

Highly active and visible role with frequent walking and standing. Day, evening, weekend, and holiday shifts may be assigned based on campus needs.

Qualifications

WHAT WE'RE LOOKING FOR

• Bachelor’s degree in social work, psychology, sociology, human services, public health, or a related field preferred, unless more specific contract requirements apply.
• Three or more years of case management, homeless services, behavioral health, housing, healthcare, or related direct-service experience preferred.
• Prior lead, supervisory, or team-coordination experience preferred.
• Strong case-management, service-navigation, documentation, communication, problem-solving, and team-coordination skills.

WORK ENVIRONMENT & SCHEDULE

Highly active and visible role with frequent walking and standing. Day, evening, weekend, and holiday shifts may be assigned based on campus needs.

Additional Information

Our Values

Dignity | Community | Integrity | Partnership | Social Justice | Radical Care

Regular use of a computer and HR technology platforms is required, along with the ability to manage detailed records and sustained periods of screen-based work. The role follows a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area locations. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO

SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics or status as a veteran. In addition to federal law requirements, SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Excellent Benefits package available.