Icelandic Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 16,000 - 21,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Modern high-tech work environment

Job summary

Mercier Consultancy Group is seeking an Icelandic Speaking Support Specialist to join our Sofia-based team. You will deliver omnichannel support to Icelandic-speaking customers, resolve inquiries, and maintain logs in the CRM.

You will collaborate with cross-functional teams, act as a brand ambassador, and participate in ongoing product training to meet performance metrics. The role offers a fully paid relocation package, health insurance, and a competitive monthly salary, with a strong emphasis

Qualifications

• Icelandic native or fluent, written and spoken.
• Strong English for internal business operations.
• EU passport is mandatory.
• Experience in Customer Support is a plus.

Responsibilities

• Deliver omnichannel support to Icelandic-speaking customers.
• Resolve complex inquiries while maintaining high service standards.
• Maintain logs of client interactions in the CRM system.
• Collaborate with cross-functional teams on escalations.
• Act as a brand ambassador reflecting client values.
• Participate in ongoing product training and performance reviews.

Skills

Icelandic language

English language

Customer service

Cross-cultural communication

Tools

CRM software

Ticketing systems

Zendesk

Job description

Icelandic Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services industry, ensuring excellence for both our clients and our candidates.

Job Overview

We are currently seeking a motivated professional for an Icelandic Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join a vibrant, multicultural team in Sofia, while advancing your career within the fast-paced and rewarding Customer Support Services industry.

Key Responsibilities

• Deliver exceptional omnichannel support to Icelandic-speaking customers, maintaining high levels of satisfaction.
• Resolve complex inquiries efficiently, upholding the premium service standards of the Customer Support Services industry.
• Maintain accurate logs of all client interactions within the company CRM system.
• Collaborate with cross-functional teams to resolve technical or service-related escalations.
• Act as a brand ambassador, ensuring that all communications reflect the professional values of our clients.
• Participate in ongoing training sessions to stay updated on product developments and best practices.
• Contribute to the team’s success by meeting and exceeding established performance metrics.
• Native or fluent Icelandic (spoken and written).
• Strong command of English for internal business operations.
• Previous experience in the Customer Support Services industry is considered a significant advantage.
• Valid EU passport (mandatory).
• Excellent communication and problem-solving skills, perfect for those seeking Icelandic-speaking jobs.
• A proactive attitude and the ability to thrive in a collaborative, international environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• A modern, high-tech work environment in one of the best locations for jobs in Bulgaria.
• And Much More.

Life in Bulgaria

Choosing to relocate to Bulgaria offers a unique blend of historical charm and modern urban living. Bulgaria has become a major hub for international professionals, offering a vibrant cultural scene, stunning natural landscapes, and a cost of living that allows for a high quality of life. The pleasant climate and welcoming local community make Bulgaria an ideal destination for those taking the next step in their career.

Our comprehensive relocation package ensures your transition to Bulgaria is seamless and stress-free. From delicious local cuisine to the ease of navigating the capital, Sofia, you will find that living and working in Bulgaria provides an enriching experience that far exceeds professional satisfaction. Join the growing community of expats who have found their professional home in Bulgaria.