Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

transf er, hotel)

Monthly performance bonus

€1,500 signing bonus (one-time)

Job summary

Mercier Consultancy Group is seeking a Polish-speaking Solutions Consultant to join their Customer Support Services team in Bulgaria. The role focuses on handling Polish-language inquiries, tailoring solutions, and maintaining high service standards across channels such as phone, email, and live chat.

The position emphasizes collaboration with international teams, excellent communication, and strong problem-solving abilities in a fast-paced, multicultural environment.

Qualifications

• Native or fluent Polish (spoken and written).
• Exceptional communication skills, with a focus on delivering high-quality Customer Support Services.
• Strong problem-solving abilities and a service-oriented mindset.
• Proven ability to work effectively in a fast-paced, multi-cultural environment in Bulgaria.

Responsibilities

• Act as the primary point of contact for Polish-speaking clients, ensuring excellence in Customer Support interactions.
• Analyze client needs to provide tailored solutions, maintaining high service standards.
• Resolve complex inquiries through phone, email, and live chat platforms.
• Maintain detailed records of customer interactions to drive ongoing process improvements.
• Collaborate with international teams to meet KPIs and quality benchmarks.
• Utilize product knowledge to troubleshoot issues and offer proactive guidance to end-users.
• Participate in regular feedback sessions to foster continuous growth within the support unit.

Skills

Polish fluency

Communication

Problem solving

Team collaboration

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations across the BPO and Customer Support Services landscape. We pride ourselves on delivering bespoke career solutions, ensuring that every candidate finds their ideal role within the most prestigious global companies.

Job Overview

We are currently seeking a dynamic professional for a Polish Speaking Solutions Consultant position in Bulgaria. This role is perfect for those looking to advance their career within the Customer Support Services industry while enjoying the vibrant lifestyle offered by one of the most exciting jobs in Bulgaria.

Key Responsibilities

• Act as the primary point of contact for Polish-speaking clients, ensuring excellence in all Customer Support Services interactions.
• Analyze client needs to provide tailored solutions, maintaining the high service standards of our consultancy partners.
• Resolve complex inquiries through various channels, including phone, email, and live chat platforms.
• Maintain detailed records of customer interactions to contribute to the ongoing improvement of support processes.
• Collaborate with international teams to meet and exceed performance KPIs and quality benchmarks.
• Utilize deep product knowledge to troubleshoot issues and offer proactive, value-added guidance to end-users.
• Participate in regular feedback sessions to foster a culture of continuous growth and development within the support unit.
• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• Exceptional communication skills, with a focus on delivering high-quality Customer Support Services.
• Strong problem-solving abilities and a service-oriented mindset.
• Proven ability to work effectively in a fast-paced, multi-cultural environment in Bulgaria.
• Previous experience in a contact center or service-led industry is highly preferred.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• And Much More…

Life in Bulgaria

Bulgaria is rapidly becoming the premier destination for international professionals seeking a high quality of life at an affordable cost. With its stunning mountain landscapes, rich history, and pleasant Mediterranean-influenced climate, Bulgaria offers a perfect balance between a rewarding career and a vibrant, sunny social life.

Choosing to relocate to Bulgaria allows you to enjoy world-class dining, bustling city life, and a welcoming expat community. As part of our comprehensive relocation support, we ensure your transition is seamless, helping you settle into your new life in Bulgaria with ease. Discover why so many professionals are choosing Polish-speaking jobs here.