Czech Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Training programs

Private health insurance

Relocation package

Performance bonus

Modern office facilities

Job summary

Mercier Consultancy Group is sourcing a Czech Speaking Player Support Specialist to work with a Bulgaria-based gaming client. You will be the frontline for Czech-speaking players, addressing technical, billing, and gameplay questions to ensure a great user experience.

The role requires Czech fluency and strong English, with a background in customer service. Relocation, private health insurance, and a competitive salary with a monthly bonus are offered.

Qualifications

• Native or fluent Czech (spoken and written).
• Strong command of English for internal team communication.
• Proven experience in customer service or a similar support environment.
• Excellent analytical skills for problem solving.

Responsibilities

• Serve as the first contact for Czech-speaking players with technical, billing, and gameplay questions.
• Maintain high customer satisfaction by delivering empathetic, timely resolutions.
• Monitor platforms to identify trends and report player feedback to teams.
• Collaborate with internal departments to troubleshoot bugs and ensure smooth gaming operations.
• Communicate professionally to uphold the brand voice across support interactions.
• Contribute to improving support protocols to enhance the player journey.
• Navigate CRM and gaming databases to maintain accurate accounts.

Skills

Czech language

English language

Customer service

Analytical skills

Job description

Czech Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our bespoke approach to career development, ensuring that our candidates secure the most prestigious opportunities in the evolving global marketplace.

Job Overview

We are currently sourcing exceptional talent for a high-profile Czech Speaking Player Support Specialist position in Bulgaria within the fast-paced Gaming & Esports sector. This is a unique opportunity to join an elite team where you will serve as the primary advocate for gamers, ensuring an unparalleled user experience for a global audience.

Key Responsibilities

• Act as the first point of contact for Czech-speaking players, providing expert support for technical inquiries, billing issues, and gameplay mechanics.
• Maintain high levels of customer satisfaction by delivering precise and empathetic resolutions within the Gaming & Esports ecosystem.
• Monitor community platforms and social channels to identify trends and report critical player feedback to the development teams.
• Collaborate with internal departments to troubleshoot complex bugs, ensuring the seamless operation of gaming titles.
• Champion the brand voice by providing professional and engaging communication across all support interactions.
• Contribute to the continuous improvement of support protocols to enhance the overall player journey.
• Navigate multiple CRM and gaming databases to maintain accurate account information and history.
• Native or fluent Czech (spoken and written) is mandatory for this role.
• Strong command of English for internal team communication.
• A genuine passion for Gaming & Esports, with an understanding of current industry trends.
• Valid EU passport or a valid work permit for Bulgaria.
• Proven experience in customer service or a similar support-oriented environment.
• Excellent analytical skills with a focus on problem-solving in a digital, fast-moving environment.

What We Offer

• Competitive Monthly Salary that exceeds industry standards.
• Fully Paid Training programs to ensure you excel in your professional development.
• Comprehensive Private Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation) to facilitate a smooth move to Bulgaria.
• Attractive Monthly Performance Bonus based on quality and efficiency metrics.
• Access to world-class office facilities in a vibrant tech-focused environment.
• And Much More…

Life in Bulgaria

Living in Bulgaria offers a fantastic blend of historical charm and modern urban convenience, making it one of the most sought-after destinations for international professionals seeking Czech-speaking jobs. With its beautiful landscapes, diverse culture, and pleasant Mediterranean-influenced climate, Bulgaria provides a high quality of life that is both affordable and incredibly welcoming to expatriates.

Beyond the workplace, those securing this Czech Speaking Player Support Specialist position in Bulgaria will enjoy a booming social scene, delicious local cuisine, and easy access to both mountain resorts and stunning coastal beaches. Relocating to Bulgaria through Mercier Consultancy Group ensures that you are supported every step of the way as you start your new professional chapter in this thriving European hub for Jobs in Bulgaria.