Icelandic Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 20,000 - 30,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package

Monthly Bonus

Job summary

Mercier Consultancy Group is seeking an Icelandic Speaking Solutions Consultant in Bulgaria. You will deliver exceptional Icelandic-language customer support and collaborate with international teams.

The role requires native Icelandic and strong English skills, with relocation support provided. Join a fast-paced, professional environment with a comprehensive relocation package, paid training, and a monthly performance bonus.

Qualifications

• Native or fluent Icelandic (spoken and written) is mandatory.
• Professional proficiency in English for a multinational workplace.
• Previous experience in a service-oriented role is valued.

Responsibilities

• Provide high-quality Icelandic-speaking customer support to clients.
• Act as the primary contact for Icelandic customers with professional communication.
• Analyze complex issues and provide solutions within company guidelines.
• Collaborate with cross-functional teams to improve service delivery.
• Maintain thorough CRM records for accurate reporting.
• Participate in training to stay updated on product knowledge.

Skills

Icelandic proficiency

English proficiency

Tools

CRM software

Job description

Icelandic Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As experts in the BPO sector, we specialize in placing professionals into high-impact roles, including exclusive Icelandic-speaking jobs across Europe.

Job Overview

We are seeking a dedicated professional for an Icelandic Speaking Solutions Consultant position in Bulgaria, designed for those who excel in customer support services. This is a unique opportunity to join a fast-paced environment where you will provide exceptional service to Icelandic-speaking clients while building a career in one of the most vibrant hubs for jobs in Bulgaria.

Key Responsibilities

• Provide high-quality support to clients within the customer support services sector, ensuring every inquiry is resolved with precision.
• Act as a primary point of contact for Icelandic-speaking customers, maintaining the highest standards of professional communication.
• Analyze complex customer issues and provide innovative solutions that align with company guidelines.
• Collaborate with cross-functional teams to streamline service delivery and improve overall customer experience metrics.
• Maintain comprehensive records of client interactions in the CRM system to ensure accurate reporting.
• Actively participate in training sessions to keep up-to-date with product knowledge and industry best practices.
• Contribute to the positive and collaborative culture inherent in high-performing international teams based in Sofia.
• Native or fluent Icelandic (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Strong passion for delivering excellence within the customer support services industry.
• Professional proficiency in English to collaborate within our multinational workplace.
• Excellent problem-solving skills and a proactive, customer-centric mindset.
• Previous experience in a service-oriented role is highly valued for this Icelandic Speaking Solutions Consultant position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) is included to ensure a seamless transition for your new journey in Bulgaria.
• Monthly Performance Bonus to reward your commitment to service excellence.
• A dynamic career path within one of the most sought-after Icelandic-speaking jobs in Europe.
• And Much More

Life in Bulgaria

Sofia is rapidly becoming a premier destination for professionals seeking quality jobs in Bulgaria. With its stunning mountain backdrop, rich history, and a vibrant café culture, Bulgaria offers a perfect balance between professional ambition and an enjoyable Mediterranean-influenced lifestyle. You will find that life in Bulgaria is both affordable and incredibly welcoming to international experts.

Beyond the professional benefits, relocating to Bulgaria allows you to enjoy a high quality of life, featuring exquisite local cuisine and a modern urban scene. We provide a comprehensive relocation package to ensure your arrival in Bulgaria is stress-free, allowing you to settle in quickly and thrive in this bustling European center.