Ice Cream Shop Shift Leader - Guest Experience

Titanic Pigeon Forge; Pigeon Forge (TN); On-site; USD 19,000 - 23,000; Full time

Job summary

Titanic Museum Attraction is seeking a hands-on Team Leader to guide our ice cream shop team and support the Store Manager in delivering exceptional customer experiences.

You will help train staff, maintain quality, and ensure smooth operations while upholding brand standards and safety protocols. This role requires a positive, proactive leader who can work weekends and foster a fun, guest-focused environment.

Qualifications

• Proven ability to lead a team in a fast-paced guest-facing environment.
• Strong communication and interpersonal skills with customers and staff.
• Demonstrated problem-solving and decision-making under pressure.

Responsibilities

• Lead daily operations and assist the Store Manager in guiding team members.
• Maintain guest satisfaction, product quality, and service standards.
• Provide feedback, coaching, and development for staff.
• Ensure adherence to brand standards and safety procedures.

Skills

Leadership

Customer service

Communication

Problem-solving

Team building

Task prioritization

Conflict resolution

Attention to SOPs

Professional relationships

Guest satisfaction

Job description

Titanic Museum Attraction is seeking a hands-on Team Leader to guide our ice cream shop team and support the Store Manager in delivering exceptional customer experiences.

You will help train staff, maintain quality, and ensure smooth operations while upholding brand standards and safety protocols. This role requires a positive, proactive leader who can work weekends and foster a fun, guest-focused environment.