Shift Leader | Elevate Customer Experience and Team

Lick Ice Creams; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Lick Honest Ice Creams is seeking a Shift Leader for Autry Park to oversee daily shop operations, lead front-of-house staff, and ensure a high-quality customer experience. You will act as an extension of the owners, promoting brand integrity and a positive work environment.

The role emphasizes supervising staff, maintaining cleanliness, and assisting with opening/closing procedures while delivering excellent service to guests.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to supervise front-of-house staff.
• Strong communication and teamwork skills.
• Reliability and availability for multiple shifts.

Responsibilities

• Supervise frontend staff during assigned shift.
• Oversee daily shop operations and customer experience.
• Count drawer and prepare deposits during closing shifts.
• Share knowledge about Lick Honest Ice Creams with customers.
• Maintain cleanliness and sanitary standards in shop and kitchen.
• Escalate staff issues to Shop Manager.

Skills

Customer service

Staff supervision

Communication

Attendance

Job description

Lick Honest Ice Creams is seeking a Shift Leader for Autry Park to oversee daily shop operations, lead front-of-house staff, and ensure a high-quality customer experience. You will act as an extension of the owners, promoting brand integrity and a positive work environment.

The role emphasizes supervising staff, maintaining cleanliness, and assisting with opening/closing procedures while delivering excellent service to guests.