Ice Cream Shop Shift Lead - Guest Experience Leader

Max's Best Ice Cream; Bethesda (MD); On-site; USD 20,664 - 27,552; Full time

Job summary

A local ice cream shop in Bethesda is looking for a Shift Lead to ensure exceptional customer service and oversee daily operations. This role involves managing guest interactions, assisting in order fulfillment, and maintaining store cleanliness. Ideal candidates will have experience in similar roles, a passion for customer service, and the ability to lift heavy items. Join our vibrant team and help create memorable experiences for ice cream lovers.

Qualifications

• Capable of standing for extended periods and lifting items up to 50 pounds.
• Previous experience in an ice cream shop is preferred.
• Experience in customer-facing roles is necessary.

Responsibilities

• Greet guests and answer menu-related questions.
• Process guest orders using the point-of-sale system.
• Maintain cleanliness and order in the store.

Skills

Physical Fitness

Customer Service Experience

Clear Verbal Skills

Multitasking Ability

POS System Familiarity

Job description

A local ice cream shop in Bethesda is looking for a Shift Lead to ensure exceptional customer service and oversee daily operations. This role involves managing guest interactions, assisting in order fulfillment, and maintaining store cleanliness. Ideal candidates will have experience in similar roles, a passion for customer service, and the ability to lift heavy items. Join our vibrant team and help create memorable experiences for ice cream lovers.