Shift Leader - Ice Cream Shop (Customer-Focused)

Gelati Celesti Ice Cream; Virginia Beach (VA); On-site; USD 22,000 - 26,000; Full time

Job summary

Gelati Celesti Ice Cream is hiring a Shift Leader to guide store operations when managers are away. You’ll lead by example, ensure product quality, supervise the team, and deliver warm, friendly customer service.

This year‑round position offers both full‑time and part‑time options. We value energy, kindness, and the ability to connect with people to create moments of joy with every scoop.

Join a team that loves what they do and strives to make every guest feel welcome.

Qualifications

• 1 year of management or leadership experience in a retail environment preferred.
• Year-round availability is required; this is not a seasonal role.
• Must have opening and closing availability, including daytime, evening, weekend, and holiday shifts.
• Reliable transportation to and from work.
• Ability to stand, walk, and perform physical tasks for long periods.

Responsibilities

• Lead, motivate, and support the team during each shift.
• Set a positive tone and coach in the moment to reinforce culture.
• Order product and maintain accurate inventory.
• Enforce food safety regulations and maintain a clean workspace.
• Deliver supreme customer service and resolve concerns with care.
• Ensure smooth operations when the manager is not present.

Skills

Leadership

Team management

Customer service

Communication

Job description

Gelati Celesti Ice Cream is hiring a Shift Leader to guide store operations when managers are away. You’ll lead by example, ensure product quality, supervise the team, and deliver warm, friendly customer service.

This year‑round position offers both full‑time and part‑time options. We value energy, kindness, and the ability to connect with people to create moments of joy with every scoop.

Join a team that loves what they do and strives to make every guest feel welcome.