Ice Cream & Fountain Experience Specialist

Ghirardelli Chocolate; San Francisco (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Ghirardelli Chocolate is seeking a Fountain Server in San Francisco to deliver exceptional guest service at the fountain area. You will maintain knowledge of all products, pricing, and company history while helping guests with upsell opportunities and ensuring quick, friendly service.

Responsibilities include stocking fountain and condiment supplies, maintaining cleanliness of storerooms, coolers and freezers, and supporting semi-table service.

Qualifications

• Must be 18 years old
• High school diploma preferred

Responsibilities

• Provide exceptional Guest service
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition
• Maintain the storerooms, coolers, and freezers in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction

Skills

Communication skills

Teamwork

Time management

Customer service

Self-motivation

Education

High school diploma

Job description

Ghirardelli Chocolate is seeking a Fountain Server in San Francisco to deliver exceptional guest service at the fountain area. You will maintain knowledge of all products, pricing, and company history while helping guests with upsell opportunities and ensuring quick, friendly service.

Responsibilities include stocking fountain and condiment supplies, maintaining cleanliness of storerooms, coolers and freezers, and supporting semi-table service.