Guest Service & Scooper — Premium Chocolate

Ghirardelli Chocolate; San Francisco (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

Ghirardelli Chocolate, a premier premium chocolate company based in San Francisco, seeks a team member to deliver exceptional guest service at the Fountain Area and retail counters. The role emphasizes product knowledge, upselling, and maintaining clean, inviting workstations.

You will work as a Topper or Scooper as needed, support food safety standards, and help maintain Storerooms, coolers, and freezers to ensure a high-quality customer experience.

Qualifications

• Must be 18 years old.
• High school diploma preferred.
• San Francisco Fair Chance Ordinance allows consideration of applicants with arrest/conviction records.

Responsibilities

• Provide exceptional Guest service.
• Maintain knowledge of products, pricing, and Company History.
• Follow Food Safety guidelines and keep fountain area clean and stocked.
• Set up, maintain, and break down fountain area; replenish toppings.
• Maintain storerooms, coolers, and freezers in clean order.
• Assist as a Topper or Scooper and perform semi-table service duties.

Skills

Communication skills

Independence

Team collaboration

Time management

Education

High school diploma

Job description

Ghirardelli Chocolate, a premier premium chocolate company based in San Francisco, seeks a team member to deliver exceptional guest service at the Fountain Area and retail counters. The role emphasizes product knowledge, upselling, and maintaining clean, inviting workstations.

You will work as a Topper or Scooper as needed, support food safety standards, and help maintain Storerooms, coolers, and freezers to ensure a high-quality customer experience.