Fountain Associate - GCM

Ghirardelli Chocolate; San Francisco (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

Ghirardelli Chocolate, a premier premium chocolate company based in San Francisco, seeks a team member to deliver exceptional guest service at the Fountain Area and retail counters. The role emphasizes product knowledge, upselling, and maintaining clean, inviting workstations.

You will work as a Topper or Scooper as needed, support food safety standards, and help maintain Storerooms, coolers, and freezers to ensure a high-quality customer experience.

Qualifications

• Must be 18 years old.
• High school diploma preferred.
• San Francisco Fair Chance Ordinance allows consideration of applicants with arrest/conviction records.

Responsibilities

• Provide exceptional Guest service.
• Maintain knowledge of products, pricing, and Company History.
• Follow Food Safety guidelines and keep fountain area clean and stocked.
• Set up, maintain, and break down fountain area; replenish toppings.
• Maintain storerooms, coolers, and freezers in clean order.
• Assist as a Topper or Scooper and perform semi-table service duties.

Skills

Communication skills

Independence

Team collaboration

Time management

Education

High school diploma

Job description

WHO WE AREAt Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.Job SummaryOur Company/Job SummaryStarting pay: $20.30Ghirardelli’s employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America’s #1 premium chocolate company.Scope of Responsibilities:Provide exceptional Guest serviceMaintain detailed knowledge of all products, pricing, and Company HistoryUtilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunitiesFollow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary conditionKeep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.Maintain the storerooms, coolers, and freezers in a clean and orderly fashionClean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/ManagerMaintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary conditionProperly Set Up, Maintain, and Break Down Fountain AreaReplenish toppings and various fountain items throughout the day as needed and minimize or eliminate food wasteMaintain the proper level and all required ice cream flavorsKeep knowledge level current of all fountain products and their required preparationWork as a “Topper\" or “Scooper\" as neededPerform “Semi-Table Service\" function as part of overall Guest SatisfactionSpecific Knowledge and Skills:Strong oral and written communication skillsAbility to work with little or no supervisionAbility to work with a diverse work team and meet adversity with professionalismAbility to manage time effectivelyAbility to maintain a smile, pleasant demeanor and provide Superior Guest ServiceEducation and Work Experience:Must be 18 years oldHigh school diploma preferredPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.