Fountain & Retail Experience Supervisor

Lindt; San Francisco (CA); On-site; USD 25,003 - 35,610; Full time

Job summary

Ghirardelli is seeking a Fountain Supervisor to oversee daily store operations in our San Francisco location, delivering exceptional customer service and maintaining brand standards. You will work with the general manager to ensure efficient fountain, retail, and front-of-house activities.

The role requires strong communication, team leadership, and the ability to forecast staffing and resource needs in a fast-paced environment.

Qualifications

• Clear, professional oral and written communication.
• Team-building, empathy, and delegation skills.
• Ability to manage time effectively under minimal supervision.
• Evidence-based forecasting for sales and resource needs.
• Knowledge of restaurant or retail management techniques.

Responsibilities

• Assist with daily store operations and customer service.
• Support payroll, scheduling, and staff training under the general manager.
• Ensure safety, cleanliness, and branding standards; monitor guest communications.
• Monitor sales and labor costs to maximize profitability while maintaining service quality.

Skills

Clear communication

Team-building

Time management

Forecasting sales/resources

Retail/restaurant management

Education

High school diploma or GED

Job description

Ghirardelli is seeking a Fountain Supervisor to oversee daily store operations in our San Francisco location, delivering exceptional customer service and maintaining brand standards. You will work with the general manager to ensure efficient fountain, retail, and front-of-house activities.

The role requires strong communication, team leadership, and the ability to forecast staffing and resource needs in a fast-paced environment.