ICAM Requirements & Training Lead (Top Secret, Onsite)

WorqStrap; Washington, Northern (District of Columbia, KY); Hybrid; USD 113,000 - 188,000; Full time

Benefits offered by this job

Medical benefits

On-site location

Job summary

Guidehouse is seeking an ICAM Requirements and Training Specialist to support the development and delivery of identity governance processes in Washington, DC. The role focuses on Joiner-Mover-Leaver lifecycles, access governance, and user training across enterprise IT.

On-site work five days a week with top-secret clearance required. Responsibilities include creating SOPs, training materials, and conducting UAT to ensure readiness of the Okta Identity Governance solution.

Qualifications

• Five+ years of overall work experience.
• Experience in IT modernization, ICAM/identity operations, or process engineering.
• Experience supporting requirements development, workflow documentation, and training for enterprise IT or identity solutions.
• Strong understanding of identity lifecycle processes, including JML activities, access governance, and role-based workflows.
• Experience facilitating UAT, documenting test results, and supporting solution validation.
• Ability to develop clear, user-friendly documentation, SOPs, and training content.
• Active and MAINTAINED Top Secret Federal or DoD security clearance.
• US Citizenship is required.

Responsibilities

• Support requirements development for an enterprise IGA solution using Okta Identity Governance (OIG), with a focus on identity lifecycle and governance processes.
• Document Joiner-Mover-Leaver identity lifecycle requirements, governance workflows, role models, and related process updates.
• Build and deliver user training materials for access requests, user access attestation/certification cycles/campaigns, identity provisioning workflows, and end-user adoption.
• Facilitate user acceptance testing (UAT) for workflow automation, approvals, and connector behavior, and help validate solution readiness.
• Develop Standard Operating Procedures (SOP), quick-reference guides, job aids, and user communications to support change management and adoption readiness.
• Partner with stakeholders to gather feedback, resolve issues, and support continuous improvement of the solution.

Skills

JML processes

Identity governance

UAT facilitation

Training material creation

Stakeholder engagement

Clear communication

Tools

Okta OIG

Job description

Guidehouse is seeking an ICAM Requirements and Training Specialist to support the development and delivery of identity governance processes in Washington, DC. The role focuses on Joiner-Mover-Leaver lifecycles, access governance, and user training across enterprise IT.

On-site work five days a week with top-secret clearance required. Responsibilities include creating SOPs, training materials, and conducting UAT to ensure readiness of the Okta Identity Governance solution.