IAM Technical Writer & Change Adoption Specialist

Prosum; Orlando (FL); On-site; USD 98,000 - 132,000; Full time

Job summary

Prosum is seeking a Technical Writer – Identity & Access Management (IAM) to support the IAM Transformation journey. The role involves creating clear documentation for IAM products and processes, and helping organizations adopt changes across engineering, service management, and identity operations teams.

You will develop training materials, FAQs, and user guides, while contributing to agile planning and maintaining content repositories.

Qualifications

• 7+ years of experience in technical writing within large-scale enterprises, preferably IAM or enterprise platforms.
• 3+ years of experience supporting organizational change management activities, including change communications or training.
• 3+ years of experience contributing to large, transformational IT initiatives.

Responsibilities

• Develop, edit, and maintain technical documentation for IAM products and processes.
• Translate complex concepts into accessible content for leadership and end users.
• Document functional changes and adoption workflows to support IAM Transformation initiatives.
• Create training materials, FAQs, job aids, and user guides for day-to-day operations and change adoption.
• Participate in Agile ceremonies to align docs with development efforts.

Skills

Technical writing

Communication

Agile

Change management

Stakeholder analysis

Training

Cross-functional collaboration

Tools

Confluence

SharePoint

Snagit

Visio

Job description

Prosum is seeking a Technical Writer – Identity & Access Management (IAM) to support the IAM Transformation journey. The role involves creating clear documentation for IAM products and processes, and helping organizations adopt changes across engineering, service management, and identity operations teams.

You will develop training materials, FAQs, and user guides, while contributing to agile planning and maintaining content repositories.