IAM Technical Writer & Change Management Lead

Fives DyAG Corp.; Seattle (WA); On-site; USD 110,000 - 118,000; Full time

Job summary

Software Resources has an immediate, long term contract opportunity for a Technical Writer – Identity & Access Management (IAM) in Seattle, WA. The role focuses on creating clear documentation for IAM products and supporting enterprise change programs.

You will partner with engineering, operations, and leadership to translate complex concepts into actionable guidance, training materials, and adoption activities that drive secure, user-friendly outcomes across the organization.

Qualifications

• 7+ years of technical writing in large-scale enterprises (IAM preferred).
• 3+ years supporting organizational change management activities.
• 3+ years contributing to large transformational IT initiatives.
• Proven ability to communicate complex technical concepts to diverse audiences.
• Experience with cross-functional teams (engineering, operations, leadership).
• Familiarity with IAM technologies and change management methodologies.

Responsibilities

• Develop, edit, and maintain clear IAM documentation for products, platforms, and processes.
• Translate complex concepts for leadership, end users, and application owners.
• Document functional changes, operational processes, and adoption workflows.
• Create training materials, FAQs, job aids, and user guides for day-to-day operations and change adoption.
• Participate in Agile ceremonies to align documentation with development efforts.
• Review and maintain IAM content repositories with version control and accessibility.
• Support OCM deliverables, change communications, and stakeholder engagement.

Skills

Technical writing

Change management

Audience communication

Cross-functional collaboration

IAM familiarity

Change management methodologies

Tools

Confluence

SharePoint

Snagit

Visio

Job description

Software Resources has an immediate, long term contract opportunity for a Technical Writer – Identity & Access Management (IAM) in Seattle, WA. The role focuses on creating clear documentation for IAM products and supporting enterprise change programs.

You will partner with engineering, operations, and leadership to translate complex concepts into actionable guidance, training materials, and adoption activities that drive secure, user-friendly outcomes across the organization.