Technical Writer Identity & Access Management (IAM)

Fives DyAG Corp.; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Disney in Orlando is seeking a Technical Writer & Change Management Specialist within Enterprise Technology & Data IAM to document IAM products and processes and drive adoption across the organization. You will work closely with cross-functional teams to ensure clarity and alignment while supporting transformation initiatives.

The role focuses on simplifying complex security and access workflows for cast members, employees, and partners, delivering training materials, and enabling successful

Qualifications

• 7+ years of technical writing experience in large-scale enterprises.
• Experience supporting IAM, enterprise platforms, or collaboration ecosystems.
• Ability to communicate complex technical concepts to diverse audiences.

Responsibilities

• Develop, edit, and maintain clear IAM documentation for products and processes.
• Translate complex technical concepts into accessible content for leadership and end users.
• Create training materials, FAQs, and user guides to support adoption.
• Collaborate with engineering, operations, and identity teams to document changes.

Skills

Technical writing

IAM knowledge

Change management

Agile documentation

Cross-functional collaboration

Tools

Confluence

SharePoint

Snagit

Visio

Job description

Software Resources has an immediate, long term contract job opportunity for a Technical Writer – Identity & Access Management (IAM) with a a major corporation in Orlando, FL.

Must have:

• Experience in technical writing within large-scale enterprises, preferably supporting IAM, enterprise platforms, or collaboration ecosystems.
• Experience supporting organizational change management activities, such as change communications, stakeholder analysis, or training and adoption efforts.
• Ability to communicate complex technical concepts clearly to diverse audiences
• Working collaboratively with cross-functional teams, including engineering, operations, and leadership.
• Familiarity with IAM technologies
• Familiarity with change management principles / methodologies

Technical Writer & Change Management Specialist:

As a Technical Writer & Change Management Specialist in Enterprise Technology & Data IAM group, you will play a key role in supporting the IAM Transformation journey. This transformation focuses on enhancing the end-user experience, consolidating technology stacks, and improving information security through proper lifecycle management for all employees.

In this role, you will produce documentation that explains how IAM products and processes work, and you will help prepare people across the organization to adopt them. You will partner closely with the Organizational Change Management lead, and collaborate with Service Management, Engineering, and Identity Operations teams, to document functional and process changes and drive adoption. The goal is to make IAM products and platforms simple, seamless, and secure for cast members, employees, and partners across Disney's business segments and corporate functions.

Responsibilities

Technical Writing

• Develop, edit, and maintain clear, concise, and user-friendly technical documentation for IAM products, platforms, and processes.
• Collaborate with IAM engineers, product owners, and operations teams to translate complex technical concepts into accessible content for a wide audience, including leadership, end users, and application owners.
• Document functional changes, operational processes, and adoption workflows in support of IAM Transformation initiatives.
• Create training materials, FAQs, job aids, and user guides that support both day-to-day operations and change adoption.
• Participate in Agile ceremonies such as sprint planning and backlog refinement to ensure documentation aligns with current development efforts.
• Review and maintain IAM content repositories, ensuring version control, accuracy, and accessibility.

Organizational Change Management

• Support the development of core OCM deliverables, including the Change Approach, Stakeholder Analysis, and Change Impact Assessments.
• Assist with OCM project planning and tracking, including maintaining change plans, timelines, and status reporting across multiple IAM initiatives.
• Develop Change communications, such as announcements, emails, intranet content, leadership talking points, and presentations, tailored to diverse audiences.
• Support stakeholder engagement activities, including coordinating stakeholder meetings, forums, and feedback sessions, and maintaining stakeholder and change network contacts.
• Help measure adoption and readiness by gathering stakeholder feedback, tracking engagement, and identifying areas where additional communication or support is needed.
• Continuously gather feedback from stakeholders to improve the clarity, usability, and effectiveness of documentation and change materials.

What You Bring

• Exceptional written, verbal, and visual communication skills, able to connect with both technical and non-technical audiences.
• An understanding of how people experience change, and the ability to craft messages and materials that build awareness, understanding, and adoption.
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities under tight deadlines.
• Working understanding of Agile methodologies and experience delivering documentation in sprint-based development environments.
• Collaborative mindset and ability to establish credibility and productive working relationships across a broad range of roles and levels.
• Attention to detail, process-oriented, and committed to follow-through on tasks.
• Team-oriented approach with strong interpersonal skills.

Minimum Qualifications

• 7+ years of experience in technical writing within large-scale enterprises, preferably supporting IAM, enterprise platforms, or collaboration ecosystems.
• 3+ years of experience supporting organizational change management activities, such as change communications, stakeholder analysis, or training and adoption efforts.
• 3+ years of experience contributing to large, transformational IT initiatives.
• Proven ability to communicate complex technical concepts clearly to diverse audiences.
• Experience working collaboratively with cross-functional teams, including engineering, operations, and leadership.

Preferred Qualifications

• Familiarity with Identity and Access Management technologies and enterprise security principles.
• Familiarity with change management methodologies (such as Prosci ADKAR or ACMP Standard); CCMP or Prosci certification a plus.
• Experience creating documentation for Agile and iterative software development environments.
• Experience supporting change initiatives across large, global, or highly matrixed organizations.
• Advanced knowledge of technical writing tools, content management platforms, and visual communication tools (e.g., Confluence, SharePoint, Snagit, Visio, or similar).

Nice to have:

• Certification and PMP - if they have the proven competency and capabilities in Writing and Change, then not deal breaker