IAD Bilingual Passenger Service Agent (JP/KR/VN/CN)

Swissport; Dulles Town Center (VA); On-site; USD 20,457 - 29,136; Full time

Job summary

A global leader in aviation services is seeking a Bilingual Passenger Service Agent (Japanese, Korean, Vietnamese, or Chinese) at its location in Dulles Town Center, Virginia. The role provides passenger/customer services including ticketing, baggage processing, and special assistance while ensuring compliance with security requirements. This entry-level, full-time position values customer service excellence and requires fluency in English and one additional language. Join us and become part of a dedicated team that enhances the aviation experience.

Qualifications

• Must speak English & one additional language: Japanese, Korean, Vietnamese, or Chinese.
• Passionate about customer service with relevant work experience.
• Ability to follow processes and apply flexible approach.

Responsibilities

• Provide all required passenger/customer services.
• Inspect and verify passenger documentation.
• Manage passenger baggage processing.

Skills

Customer service

Bilingual (Japanese, Korean, Vietnamese, or Chinese)

Excellent communication

Attention to detail

Education

High School diploma or GED equivalent

Tools

Computer reservation/ticketing software

Job description

A global leader in aviation services is seeking a Bilingual Passenger Service Agent (Japanese, Korean, Vietnamese, or Chinese) at its location in Dulles Town Center, Virginia. The role provides passenger/customer services including ticketing, baggage processing, and special assistance while ensuring compliance with security requirements. This entry-level, full-time position values customer service excellence and requires fluency in English and one additional language. Join us and become part of a dedicated team that enhances the aviation experience.