Hypothermia Program Lead & Outreach Case Management

Facets; Alexandria (VA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid medical, dental, and vision

403(b) retirement plan with matching

Paid vacation and sick leave

Floating holidays

FSAs for healthcare and dependent care

Disability insurance

Employee assistance program

Travel reimbursement

Job summary

FACETS is seeking a dedicated Outreach Case Management Supervisor & Hypothermia Coordinator for Bailey’s Community Shelter in Falls Church, VA. You will supervise shelter operations, support residents with trauma-informed care, collaborate with partners, and ensure safe, person-centered services during hypothermia season.

The role requires coordinating with health and social services, guiding staff, and maintaining strong communication with community partners.

Qualifications

• Bachelor's degree preferred.
• Experience working with individuals experiencing homelessness.
• Knowledge of trauma-informed care, harm reduction, and Housing First principles.
• Strong written and verbal communication, crisis intervention, and de-escalation skills.

Responsibilities

• Oversee daily operations of the shelter program, including logistics, staffing coverage, shift activities, and site preparation.
• Assist with recruitment of site hosts and coordinate meal provision and drop-in duties.
• Train seasonal staff and site-based volunteers on health and safety policies and trauma-informed engagement practices.
• Facilitate meetings with Points of Contact from host sites and lead weekly coordination calls.
• Coordinate access to physical and behavioral health services with local health authorities.
• Provide supervision and professional development for Hypothermia staff and Case Managers.
• Monitor caseloads and assign cases to ensure balanced workloads.
• Assess housing barriers to identify needs and access services.

Skills

Homelessness experience

Trauma-informed care

Crisis intervention

De-escalation

Organizational skills

Education

Bachelor’s degree in social work or related field

Tools

HMIS

Microsoft Office

Job description

FACETS is seeking a dedicated Outreach Case Management Supervisor & Hypothermia Coordinator for Bailey’s Community Shelter in Falls Church, VA. You will supervise shelter operations, support residents with trauma-informed care, collaborate with partners, and ensure safe, person-centered services during hypothermia season.

The role requires coordinating with health and social services, guiding staff, and maintaining strong communication with community partners.