Shelter Operations Lead (Residential Services)

FacetsCares; Falls Church (VA); Hybrid; USD 46,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Mileage reimbursement

Professional development

Job summary

FACETS is seeking a Residential Coordinator to lead a team of Residential Support Specialists and oversee around-the-clock operations at Bailey’s Community Shelter in Falls Church, VA. You will mentor staff, monitor service quality, and ensure adherence to safety and health protocols.

You will coordinate with Case Managers, facilities staff, and partners to implement resident service plans and support housing stability for families and individuals experiencing homelessness.

Qualifications

• Experience leading a high-performing team.
• Knowledge of homeless and housing issues.
• Ability to communicate clearly, both verbally and in writing.
• Must be able to lift 10-20 pounds.
• Valid driver’s license and reliable transportation.
• Must pass background checks (Criminal and CPS).
• CPR Certification preferred.

Responsibilities

• Provides direct supervision, coaching and training to Residential Support Staff to ensure effective service delivery.
• Monitors service delivery to ensure alignment with program goals and that performance measures are consistently met.
• Manages the RSS schedule, to ensure adequate staff coverage 24 hours a day.
• Ensures proper procedures are followed to protect the safety and security of residents, including monitoring the medication process, and other health and safety concerns to protect clients.
• Handles escalated issues and concerns, ensuring timely and appropriate resolution. Creates and maintains consistent communication channels, both verbal and written, with key stakeholders including RSS, Case Managers, the Shelter Facilities Manager, operations staff, referral sources, and collaborating agencies.
• Assists RSS and Case Managers to develop and monitor residents’ individual service plans to support progress toward housing stability and personal goals.
• Represents FACETS in the community, in accord with Agency Mission, Vision, and Code of Ethics.
• Performs other duties as assigned.

Skills

Team Leadership

Program Oversight

Communication

Driver's License

Background checks

Job description

FACETS is seeking a Residential Coordinator to lead a team of Residential Support Specialists and oversee around-the-clock operations at Bailey’s Community Shelter in Falls Church, VA. You will mentor staff, monitor service quality, and ensure adherence to safety and health protocols.

You will coordinate with Case Managers, facilities staff, and partners to implement resident service plans and support housing stability for families and individuals experiencing homelessness.