Hyperscale Service Delivery Lead (Hybrid)

Hamilton Barnes Associates Limited; Denver (CO); Hybrid; USD 135,000 - 165,000; Full time

Benefits offered by this job

Annual performance bonus

Equity or long-term incentive opportunities

Comprehensive healthcare and retirement benefits

Flexible hybrid working environment

Career growth within a rapidly expanding global infrastructure business

Job summary

Hamilton Barnes Associates Limited is looking for a Senior Service Delivery Manager in Denver, Colorado. You will lead service delivery and customer engagement for strategic hyperscale and data center accounts, ensuring operational excellence across network and cloud services.

The ideal candidate has over 8 years of relevant experience and is skilled in managing complex service delivery processes. The role offers a competitive salary and benefits, including a hybrid working environment and opportunities for career growth.

Qualifications

• 8+ years of experience in Service Delivery, Technical Account Management, or Operations within ISP, telecom, cloud, or data center industries.
• Strong knowledge of carrier-grade networking, optical transport, BGP/IP transit, Ethernet, and cloud connectivity solutions.
• Proven experience supporting hyperscale, cloud, or large enterprise customers.
• Deep understanding of SLA management, incident response, and operational governance.

Responsibilities

• Act as the senior operational point of contact for hyperscale, cloud, and data center customers.
• Own end-to-end service delivery across IP transit, dark fiber, wave, colocation interconnect, and managed network services.
• Lead operational governance, service reviews, KPI/SLA reporting, and customer escalation management.
• Drive proactive service improvement initiatives focused on availability, latency, capacity, and operational efficiency.
• Coordinate cross-functional teams including NOC, engineering, field operations, provisioning, project management, and customer success.

Skills

Service Delivery

Technical Account Management

Operations Management

Carrier-grade networking

SLA management

Incident response

Cross-functional teamwork

Stakeholder management

Analytical skills

Education

Bachelor’s degree in Information Technology, Telecommunications, Engineering or related field

Tools

ITIL

ServiceNow

Jira

Job description

Hamilton Barnes Associates Limited is looking for a Senior Service Delivery Manager in Denver, Colorado. You will lead service delivery and customer engagement for strategic hyperscale and data center accounts, ensuring operational excellence across network and cloud services.

The ideal candidate has over 8 years of relevant experience and is skilled in managing complex service delivery processes. The role offers a competitive salary and benefits, including a hybrid working environment and opportunities for career growth.