Hyperscale Data Center Manager — Senior Ops Leader

CBRE; Burlington (TX); On-site; USD 85,000 - 130,000; Full time

Job summary

CBRE is seeking a Data Center Manager to lead a technical services team responsible for preventative maintenance and repairs in critical client environments. You will supervise staff, coordinate daily activities, and ensure compliance with SLAs while collaborating with stakeholders to meet MSA requirements.

The role requires the ability to guide sensitive communications, mentor staff, and drive reliability in data center operations with a strong emphasis on documentation and process standards.

Qualifications

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Manage the relationship with the client while working with other stakeholders to meet all MSA requirements.
• Responsible for ensuring the completion of configuration management, work orders, preventative maintenance, and repairs within the agreed SLA timeframe.
• Resolve unforeseen circumstances that occur and inform the client or Sr. management when needed.
• Verify facility infrastructure equipment installations are within the agreed SLA timeframe.
• Oversee Information Technology equipment power installations, relocation and decommission requests.
• Check daily routine cleanup of the data halls and review findings.
• Confirm all deployments are installed to applicable internal, manufacturer, and industry standards.
• Ensure that all records are updated following any changes made. Ensure that documentation is also kept up to date for all applicable processes.
• Prepare Method Statements and Risk Assessments and present to Sr. management.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Skills

Leadership

Staff management

Performance evaluations

Coaching

Communication

MS Office proficiency

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

CBRE is seeking a Data Center Manager to lead a technical services team responsible for preventative maintenance and repairs in critical client environments. You will supervise staff, coordinate daily activities, and ensure compliance with SLAs while collaborating with stakeholders to meet MSA requirements.

The role requires the ability to guide sensitive communications, mentor staff, and drive reliability in data center operations with a strong emphasis on documentation and process standards.