Hyperscale Fiber O&M Manager | 24/7 Network Restoration

Quanta Telecommunication Solutions; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) with immediate matching

Fully comprehensive benefits package

Employee discounts

Job summary

Quanta Telecommunication Solutions seeks a Network Operations & Maintenance Manager to build the operational framework for a growing long‑haul fiber network serving hyperscale customers. The role embeds during construction to ensure a seamless move to operations and defines the program for restoration, inventory, and NOC integration.

You will lead a team of technicians and contractors, manage 24/7 outage response, and develop KPIs like MTTR, response times, and SLA compliance.

Qualifications

• Bachelor's degree in Telecommunications, Engineering, Business, or a related field; or equivalent combination of education and 12+ years of progressive fiber operations experience.
• Minimum 8 years of experience in fiber optic network operations, maintenance, or restoration, with at least 4 years in a management or supervisory capacity.
• Direct experience managing fiber restoration events, SLA-driven operations, and field technician teams.
• Working knowledge of 811 / One-Call locate processes, damage prevention programs, and regulatory requirements.
• Experience developing O&M procedures, maintenance programs, and operational budgets.

Responsibilities

• Design and implement the O&M operational framework including restoration procedures, preventive maintenance programs, patrol schedules, and spare materials strategy.
• Develop SLA management workflows and monitoring dashboards to ensure compliance with hyperscale customer uptime and restoration time commitments.
• Establish the restoration program including emergency response procedures, escalation protocols, vendor dispatch workflows, and customer communication templates.
• Define and implement spare material inventory strategy including cable, splice enclosures, vaults, hardware, and consumables at strategic locations along routes.
• Lead the development of call center and negotiation of NOC integration requirements where required; manage NOC provider relationship during the startup phase and plan for eventual in-house transition.
• Establish maintenance procedures for vault inspections, route patrols, slack inspections, ROW condition monitoring, and equipment checks.
• Develop and implement the 811 / One-Call locate management program including GIS screening, escalation review, high-risk ticket management, and locator contractor coordination.
• Create the operational transition plan for each route segment, defining acceptance criteria, documentation requirements, and readiness checklists for moving from construction to operations.

Skills

Leadership

Communication

Safety awareness

Problem solving

Vendor management

Education

Bachelor's degree in Telecommunications/Engineering/Business or related field

12+ years fiber operations experience

Tools

NOC platforms

OTDR fault location

GIS platforms

Route planning software

Job description

Quanta Telecommunication Solutions seeks a Network Operations & Maintenance Manager to build the operational framework for a growing long‑haul fiber network serving hyperscale customers. The role embeds during construction to ensure a seamless move to operations and defines the program for restoration, inventory, and NOC integration.

You will lead a team of technicians and contractors, manage 24/7 outage response, and develop KPIs like MTTR, response times, and SLA compliance.