Hybrid Workplace Experience Lead

MRI Software; Solon (OH); Hybrid; USD 70,000 - 110,000; Full time

Job summary

MRI Software is seeking a Workplace Experience Specialist to lead day-to-day workplace services and facilities operations across North America. You will partner with HR and leaders to ensure safe, welcoming offices and productive environments, including vendor oversight and employee-facing initiatives.

The role blends facilities management, project coordination, and workplace enhancements, with a focus on delivering high-quality services and aligning with MRI's culture and brand.

Qualifications

• Experience in facilities management and workplace services.
• Strong organizational skills with attention to detail.
• Ability to collaborate with HR and business leaders.

Responsibilities

• Lead delivery of workplace experience across NA offices and remote staff.
• Develop SLAs and measurable performance metrics for vendors.
• Manage regional vendors including facilities, security, catering and workplace services.
• Support office relocations and workplace improvement projects across NA.
• Track attendance trends and occupancy, supporting flexible work planning.

Skills

Facilities management

Vendor management

Employee engagement

Project coordination

Office operations

Job description

MRI Software is seeking a Workplace Experience Specialist to lead day-to-day workplace services and facilities operations across North America. You will partner with HR and leaders to ensure safe, welcoming offices and productive environments, including vendor oversight and employee-facing initiatives.

The role blends facilities management, project coordination, and workplace enhancements, with a focus on delivering high-quality services and aligning with MRI's culture and brand.