Workplace Experience Specialist

Mri Software; Cleveland (OH); Hybrid; USD 65,000 - 95,000; Full time

Job summary

MRI Software is seeking a Workplace Experience Specialist to lead the day-to-day delivery of workplace services and facilities operations across North America, ensuring offices are safe, functional, welcoming, and aligned with our values.

You will collaborate with HR, business leaders, and global workplace teams to create positive employee experiences while ensuring efficient and effective office operations.

Qualifications

• Experience in facilities operations or corporate real estate preferred.
• Strong organizational skills with meticulous attention to detail.
• Proactive problem-solving and ability to manage multiple priorities.
• Experience coordinating projects, vendors, and stakeholder communications.
• Ability to balance operational needs with budget and timeline constraints.

Responsibilities

• Lead NA workplace services and facilities operations across MRI offices and remote sites.
• Partner with HR, leaders, and global teams to enhance employee experience.
• Oversee vendor performance, SLAs, and service delivery.
• Coordinate workplace improvements, relocations, and space planning.
• Support health, safety, and security programs across offices.
• Provide guidance to an Office Coordinator and model MRI's values.

Job description

At MRI Software, we believe the workplace plays a critical role in bringing our culture to life and enabling employees to do their best work. As the Workplace Experience Specialist, you will lead the day-to-day delivery of workplace services and facilities operations across North America, ensuring our offices are safe, functional, welcoming, and aligned with our values.

This role combines workplace experience, facilities management, vendor oversight, employee engagement support, and project coordination. Working closely with HR, business leaders, and global workplace teams, you will help create positive employee experiences while ensuring efficient and effective office operations.

The ideal candidate is equally comfortable managing facilities operations, workplace projects, service providers, and employee-facing initiatives. They bring strong organizational skills, attention to detail, and a proactive approach to problem‑solving, with the ability to balance operational priorities while fostering an engaging and productive workplace environment.

You will play a key role in supporting MRI's employees and office locations by driving high‑quality workplace services, maintaining operational standards, coordinating workplace improvements, and helping create environments where employees feel connected, supported, and engaged.

Workplace Experience & Employee Engagement

• Lead the delivery of a best-in-class workplace experience across NA offices and remote employees.
• Partner with HR and leadership teams to support employee engagement, culture-building initiatives, inclusion programs, and company events.
• Develop workplace experience metrics and employee feedback programs to continuously improve services and amenities.
• Support regional and global workplace experience standards and initiatives.
• Prepare business cases and financial analyses supporting workplace investments and workplace experience initiatives.

Facilities Operations & Office Management

• Oversee daily operations across NA offices, ensuring safe, reliable, and cost-effective workplace environments.
• Develop and implement workplace standards, operational procedures, and best practices.
• Manage building relationships, landlord interactions, and service provider performance.
• Ensure offices consistently reflect MRI's brand, culture, and operational requirements.
• Provide functional leadership to an Office Coordinator.

Vendor Management & Service Delivery

• Manage regional vendors including facilities management, cleaning, security, catering, workplace services, and maintenance providers.
• Establish service level agreements (SLAs) and measurable performance metrics.
• Conduct regular vendor reviews and drive continuous service improvements.

Project Management & Workplace Enhancements

• Support office relocations, expansions, renovations, reconfigurations, and workplace improvement projects across NA.
• Ensure projects are delivered on time, within budget, and aligned with MRI workplace standards.

Space Planning & Utilization

• Manage seating strategies, occupancy planning, and workplace utilization programs.
• Track office attendance trends and workspace demand.
• Support flexible work arrangements through workplace design and utilization planning.

Health, Safety & Security

• Ensure compliance with applicable health, safety, environmental, and workplace regulations throughout NA.
• Lead emergency preparedness, incident reporting, and business continuity planning activities.
• Promote a strong culture of workplace safety and wellbeing.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people‑first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!