Senior Workplace Experience Leader | AI-Driven Ops & Growth

CBRE Group, Inc.

Mountain View (CA)

Hybrid

USD 140,000 - 190,000

Full time

14 days+

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Job summary

CBRE Group, Inc. is seeking a Workplace Experience Senior Manager to lead the Integrated Facilities Management program in Mountain View, CA.

You will guide cross‑functional teams, leverage data‑driven insights and AI tools to optimize workflows and elevate user experiences while mentoring a high‑performing, growth‑focused team. You will own client relationships, drive quarterly business reviews, manage KPI tracking and budgets, and shepherd strategic initiatives from concept to ROI, ensuring

Qualifications

HS Diploma or GED required.
Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
Ability to lead the exchange of sensitive, complicated, and difficult information in conversations, convey performance expectations and handle problems.
Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
In-depth knowledge of Microsoft Office and Google Suite products. AI experience preferred.
Extensive organizational skills and an advanced inquisitive mindset.

Responsibilities

Serve as the primary point of contact for key clients, fostering trusted relationships and leveraging data‑driven insights to negotiate priorities, align business objectives, and proactively resolve conflicting demands.
Engage directly with executive‑level stakeholders beyond day‑to‑day points of contact to build strategic alignment, communicate high‑level value, and secure long‑term partnership buy‑in.
Spearhead the end‑to‑end Quarterly Business Review (QBR) process, driving strategic content creation, aligning cross‑functional stakeholders, and delivering compelling executive presentations that highlight business value.
Oversee overarching Key Performance Indicators (KPIs) by establishing rigorous tracking mechanisms, delivering comprehensive quarterly reports, and proactively developing mitigation strategies for any at‑risk metrics.
Direct and mentor cross‑functional teams, cultivating a positive environment through dedicated coaching, performance management, and continuous professional development.
Champion and oversee high‑impact strategic initiatives from conception through execution, ensuring strict alignment with overarching business goals and delivering measurable ROI.
Direct daily program operations, optimizing resource allocation and championing continuous process improvement initiatives to streamline workflows and significantly reduce manual effort.
Champion operational excellence by integrating cutting‑edge AI tools into core workflows, automating complex reporting processes, and extracting actionable trends from service line data.
Oversee the end‑to‑end program budget and take direct ownership of contract management, leading strategic negotiations, mitigate financial risks, and ensure alignment with fiscal targets.