Hybrid Workers' Compensation Claims Specialist

Liberty Mutual Fire Insurance Co.; Lake Oswego (OR); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. in Lake Oswego, OR seeks a Workers Compensation Claims Specialist to investigate claims, manage settlements, and support mid-size to large commercial accounts in a hybrid work environment. You’ll receive training and mentoring to build expertise in liability, compensability, and loss evaluation.

This role emphasizes collaboration with policyholders and internal teams, with location-flexible arrangements based on office proximity and regulatory requirements.

Qualifications

• Effective interpersonal and analytical and negotiation abilities required.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.
• Licensing may be required in some states.

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact to gather information regarding injuries or loss references tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of worker's compensation claims, evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Responsible for review, analysis, and disposition of assigned claims within authority limits and state compliance.
• Updates file, strategizes and executes plans to mitigate exposure and increase disposal.

Skills

Interpersonal skills

Analytical abilities

Negotiation

Clear communication

Relationship building

Licensing awareness

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Fire Insurance Co. in Lake Oswego, OR seeks a Workers Compensation Claims Specialist to investigate claims, manage settlements, and support mid-size to large commercial accounts in a hybrid work environment. You’ll receive training and mentoring to build expertise in liability, compensability, and loss evaluation.

This role emphasizes collaboration with policyholders and internal teams, with location-flexible arrangements based on office proximity and regulatory requirements.