Associate Claims Adjuster, Workers Compensation

Liberty Mutual Fire Insurance Co.; Lake Oswego (OR); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. in Lake Oswego, OR seeks a Workers Compensation Claims Specialist to investigate claims, manage settlements, and support mid-size to large commercial accounts in a hybrid work environment. You’ll receive training and mentoring to build expertise in liability, compensability, and loss evaluation.

This role emphasizes collaboration with policyholders and internal teams, with location-flexible arrangements based on office proximity and regulatory requirements.

Qualifications

• Effective interpersonal and analytical and negotiation abilities required.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.
• Licensing may be required in some states.

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact to gather information regarding injuries or loss references tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of worker's compensation claims, evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Responsible for review, analysis, and disposition of assigned claims within authority limits and state compliance.
• Updates file, strategizes and executes plans to mitigate exposure and increase disposal.

Skills

Interpersonal skills

Analytical abilities

Negotiation

Clear communication

Relationship building

Licensing awareness

Education

Bachelor's degree or equivalent

Job description

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

The Workers Compensation Claims Specialist works within a Claims Team under direct supervision, develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty and disability claims by participating in a comprehensive training program, one-on-one mentoring, and on-job training. Assists in providing service to policyholders/customers on mid-size and/or large commercial accounts.

This position follows a hybrid work model. Candidates residing within 50 miles of a Liberty Mutual office in Lake Oswego, OR; Las Vegas, NV; or Chandler, AZ will be required to work from the office two times per month. Candidates located in California will be designated as fully remote. Title and compensation will be determined based on the selected candidate's experience, skills, and geographic location. (Please note this policy is subject to change.)

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (injured workers, customers, witnesses, etc.) to gather information regarding injuries or loss references tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of worker's compensation claims, evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Responsible for review, analysis, and disposition of assigned claims within authority limits and state compliance.
• Updates file, strategizes and executes plans to mitigate exposure and increase disposal.

Qualifications

• Effective interpersonal and analytical and negotiation abilities required.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.
• Licensing may be required in some states.

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

About Us

Liberty Mutual is an equal opportunity employer. We will not tolerate discriminati