Hybrid Windows Support Specialist - IT Reliability

Helzberg Diamonds Shops, Inc.; Kansas City (MO); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Helzberg Diamonds Shops, Inc. is seeking an IT professional to assist with the design, implementation, security, and support of Windows hardware and software across the organization.

You will troubleshoot hardware and software issues, manage user devices, and coordinate with IT developers and external vendors as needed to ensure reliable operations. The role requires 2–3 years of network administration experience, an associate degree in computer science, and Windows environment certification is

Qualifications

• Two to three years of network administration experience.
• Certification in a Windows environment preferred.
• Advanced operating knowledge of Windows OS, file servers and personal computers.
• Hybrid schedule with onsite attendance at least three days per week.

Responsibilities

• Assist PC and network users by utilizing the Service Desk Pro (SDP) ticketing system, providing technical and procedural assistance for hardware and software related issues.
• Evaluate, install, and configure software for remote deployment to users as needed (remote install of software). Packaging software for unattended installations on a Windows deployment server.
• Assist Windows Support Administrator with managing Windows systems through support solutions such as SCCM, SCOM and Active Directory.
• Assist with preparing and implementing emergency plans for network backups and disaster recovery.

Skills

Network administration

Hardware troubleshooting

Windows operating systems

Software troubleshooting

Education

Associate's degree in Computer Science

Tools

SCCM

SCOM

Active Directory

Service Desk Pro (SDP)

Windows deployment server

Job description

Helzberg Diamonds Shops, Inc. is seeking an IT professional to assist with the design, implementation, security, and support of Windows hardware and software across the organization.

You will troubleshoot hardware and software issues, manage user devices, and coordinate with IT developers and external vendors as needed to ensure reliable operations. The role requires 2–3 years of network administration experience, an associate degree in computer science, and Windows environment certification is