Windows Support Specialist Temp

Helzberg Diamonds; North Kansas City (MO); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Helzberg Diamonds Shops, Inc. is seeking an IT professional to assist with Windows hardware and software design, implementation, security, and support across the organization.

You will troubleshoot hardware, servers, and network links to keep systems available and will work with IT developers and external vendors as needed. The role requires an Associate's degree in Computer Science and 2–3 years of network administration experience, with a preference for Windows environment certification.

Qualifications

• Associate's degree in Computer Science. Social/analytical skills beneficial.
• Two to three years network administration experience required.
• Certification in a Windows environment preferred.
• Advanced operating knowledge of network operating systems, file servers and personal computers required.
• Ability to troubleshoot network/user software and installations required.
• Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.

Responsibilities

• Assist with the design, implementation, security, and support of Windows hardware and software for organizational needs.
• Provide troubleshooting and maintenance of hardware, data servers and communications links to ensure availability.
• Manage all user devices connected to the Helzberg Diamonds network (software and hardware).
• Collaborate with IT developers on system issues and testing; coordinate with external vendors for supplies, hardware and software.

Skills

Network administration

Technical troubleshooting

Remote deployment support

Education

Associate's degree in Computer Science

Tools

SCCM

SCOM

Active Directory

Job description

THE DEPARTMENT:

The Information Technology Department is responsible for the establishment and maintenance of a secure technology infrastructure to support the Product, People, Promotion, Place and Profit areas of Helzberg Diamonds. It accomplishes this through the design, development and deployment of automated systems to meet the information and process needs of each major line of business: human resources, merchandise, marketing, finance, stores, and E-Commerce. In addition to these lines of business applications, the IT organization is responsible for the collection and correlation of all company electronic information assets into an enterprise Data Warehouse which is used to support the overall analytical and reporting information needs of the business.

POSITION SUMMARY:

Assist with the design, implementation, security, and support (remote and local) of Windows computer and other hardware required to support the application needs of the organization. Provide troubleshooting and maintenance of hardware, data servers and communications links to ensure operational availability. Responsible for all user devices (Software and Hardware) connected to the HDS network. This position works with IT developers as needed on system issues and testing. The position also works with external vendors regarding supplies, hardware and software.

PRINCIPAL ACCOUNTABILITIES:

• Assist PC and network users by utilizing the Service Desk Pro (SDP) ticketing system, providing technical and procedural assistance for hardware and software related issues.


• Evaluate, install, and configure software for remote deployment to users as needed (remote install of software).
  
  
  
  1. This will include packaging software (on a Windows deployment server) for unattended installations.
  
  
  
  


• Assist Windows Support Administrator with managing Windows systems through support solutions such as SCCM, SCOM and Active Directory.


• Assist with preparing and implementing emergency plans for network backups and disaster recovery.

QUALIFICATIONS:

• Associate's degree in Computer Science.


• Two to three years network administration experience required.


• Certification in a Windows environment preferred.


• Advanced operating knowledge of network operating systems, file servers and personal computers required.


• Ability to troubleshoot network/user software and installations required.


• Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.

COMPETENCIES:

Analytical Thinking, Communication, Customer Service Orientation, Flexibility, Integrity, Teamwork and Cooperation