Hybrid Windows Systems & Support Specialist

Helzberg Diamonds Shops, Inc.; North Kansas City (MO); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Helzberg Diamonds Shops, Inc. is seeking an IT professional to assist with Windows hardware and software design, implementation, security, and support across the organization.

You will troubleshoot hardware, servers, and network links to keep systems available and will work with IT developers and external vendors as needed. The role requires an Associate's degree in Computer Science and 2–3 years of network administration experience, with a preference for Windows environment certification.

Qualifications

• Associate's degree in Computer Science. Social/analytical skills beneficial.
• Two to three years network administration experience required.
• Certification in a Windows environment preferred.
• Advanced operating knowledge of network operating systems, file servers and personal computers required.
• Ability to troubleshoot network/user software and installations required.
• Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.

Responsibilities

• Assist with the design, implementation, security, and support of Windows hardware and software for organizational needs.
• Provide troubleshooting and maintenance of hardware, data servers and communications links to ensure availability.
• Manage all user devices connected to the Helzberg Diamonds network (software and hardware).
• Collaborate with IT developers on system issues and testing; coordinate with external vendors for supplies, hardware and software.

Skills

Network administration

Technical troubleshooting

Remote deployment support

Education

Associate's degree in Computer Science

Tools

SCCM

SCOM

Active Directory

Job description

Helzberg Diamonds Shops, Inc. is seeking an IT professional to assist with Windows hardware and software design, implementation, security, and support across the organization.

You will troubleshoot hardware, servers, and network links to keep systems available and will work with IT developers and external vendors as needed. The role requires an Associate's degree in Computer Science and 2–3 years of network administration experience, with a preference for Windows environment certification.