Hybrid WIC Program Assistant - Front Desk & Benefits

Greater Lawrence Community Action Council; Lawrence (MA); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Greater Lawrence Community Action Council in Lawrence, MA is seeking a WIC Program Assistant to join a busy front-desk team. You will answer phones, schedule appointments, screen eligibility, perform data entry and assist with benefit issuance.

This hybrid position requires two office days per week, travel between program sites, and a focus on compassionate client service; CORI/SORI clearance within 30 days.

Qualifications

• High school diploma or GED; 1 year of general office experience.
• Proficient computer skills.
• Well-organized, systematic approach to work.
• Good communication and interpersonal skills.
• Sensitivity to the needs of the client population.
• Available to work at least one Saturday a month.
• Bilingual (Spanish and English) preferred.
• CORI/SORI clearance within 30 days of employment.

Responsibilities

• Process applicants/participants for (re)certification, including verifying identity, income, residency, and participant category; educate on WIC benefits.
• Oversee benefit issuance for prescribed food/ formula benefits; capture signatures and maintain WIC card security.
• Perform routine office duties: answering phones, scheduling, data entry, and managing client flow.
• Attend bi-weekly staff meetings and trainings, conferences, and workshops.
• Perform other duties as needed, including quality assurance activities.

Skills

Proficient computer skills

Communication skills

Interpersonal skills

Well-organized

Client sensitivity

Saturday availability

Bilingual (Spanish/English) preferred

CORI/SORI clearance within 30 days

Education

High school diploma or GED

Job description

Greater Lawrence Community Action Council in Lawrence, MA is seeking a WIC Program Assistant to join a busy front-desk team. You will answer phones, schedule appointments, screen eligibility, perform data entry and assist with benefit issuance.

This hybrid position requires two office days per week, travel between program sites, and a focus on compassionate client service; CORI/SORI clearance within 30 days.