WIC & Nutrition Support Assistant I

Community Teamwork; Lowell (MA); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

4 Weeks Paid Time Off

Medical, Dental, Vision Insurance

401(k) retirement plan

Job summary

Community Teamwork in Lowell, MA is hiring a WIC Program Assistant/Nutrition Assistant I to support families in meeting their nutrition goals. The role includes income assessment, eligibility determinations, receptionist duties, data collection, and issuing benefits for WIC foods.

You will also provide nutrition education and counseling as CPA status is achieved. Responsibilities include answering calls, scheduling, referrals to health and social services, and assisting with data entry and

Qualifications

• High School or equivalent.
• One year of general office experience and one year experience in a health care field such as a counselor, educator, clinical assistant, outreach worker, or home health aide required.
• One-year general office experience with proficient computer skills.
• One year experience in a health care field such as a counselor, educator, clinical assistant, outreach worker, or home health aide required.
• Interest in nutrition or health care.
• Excellent Customer Service, organizational, interpersonal, written and oral communication skills.
• Good attention to detail.
• Sensitivity to the needs of the participant population.
• Proficient computer skills required in basic computer software and data collection systems.
• Ability to maintain confidentiality.
• Availability to work at multiple WIC sites and during evening and weekend hours, as needed.

Responsibilities

• Answer direct phone calls and emails.
• Provide referrals to other health and social services.
• Screen applicant inquiries for eligibility.
• Manage appointment scheduling/rescheduling including reminder phone calls.
• Greet and triage participants to appropriate staff.
• Oversee flow of applicants/participants in waiting area.
• Clerical duties as required.
• Verification of identity, income, residency, and participant category. Complete data entry for (re)certification.
• Educate and/or explain participant's rights and responsibilities, authorized representatives, WIC foods, and using the WIC card at authorized vendors.
• Referrals to MassHealth, SNAP, and TAFDC programs as well as other health and human service programs.
• Provide notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.
• Anthropometric and hematological data collection.
• (Re)issuing of food/formula prescription benefits.
• Security of WIC Card stock.

Skills

Office experience

Health care exposure

Computer skills

Communication skills

Confidentiality

Evening/weekend availability

Education

High School or equivalent

Job description

Community Teamwork in Lowell, MA is hiring a WIC Program Assistant/Nutrition Assistant I to support families in meeting their nutrition goals. The role includes income assessment, eligibility determinations, receptionist duties, data collection, and issuing benefits for WIC foods.

You will also provide nutrition education and counseling as CPA status is achieved. Responsibilities include answering calls, scheduling, referrals to health and social services, and assisting with data entry and