WIC Program Assistant

HEALTH IMPERATIVES INC; Massachusetts; On-site; USD 31,936 - 45,484; Full time

Benefits offered by this job

Medical

Dental

Paid earned leave

Retirement

Job summary

A community health organization in Massachusetts is seeking a Program Assistant to provide nutrition services to WIC applicants. Key responsibilities include managing appointment scheduling, performing reception duties, and assisting with eligibility screening. Candidates should have a High School Diploma and at least one year of general office experience. Preferred qualifications include health care experience and bilingual skills. This full-time position requires flexible hours, including some evenings and Saturdays.

Qualifications

• One year’s general office experience with proficient computer skills.
• Experience in health care or community facility preferred.
• Availability to work at multiple WIC sites and during program clinic hours, as needed.

Responsibilities

• Performs reception duties such as answering and directing phone calls.
• Screen applicant inquiries for eligibility.
• Oversee flow of applicants/participants in the waiting area.
• Educate and explain participant’s rights and responsibilities.

Skills

Good communication and interpersonal skills

Sensitivity to the needs of the participant population

Proficient computer skills

Ability to carry up to 20 pounds of program materials

Education

High School Diploma or G.E.D.

Job description

Title: Program Assistant

Program: Health Imperatives-Cape Cod and the Islands

Hours: Fulltime (35 hours per week), flexible, some evenings required, at least 4 Saturdays per year

Salary: $28.10

Benefits: Medical, dental, holiday, paid earned leave, retirement, etc.

Overview

Under the supervision of the Sr. Nutritionist, the Program Nutritionist provides nutrition services in multiple locations to WIC applicants and participants including:

Specific Duties

• Performs reception duties such as: Answer and direct phone calls.
• Screen applicant inquiries for eligibility.
• Manage appointment scheduling/rescheduling including reminder phone calls.
• Greet and triage participants to appropriate staff.
• Oversee flow of applicants/participants in waiting area.
• Clerical duties as required.
• Follows all protocols and/or regulations for processing applicants/participants for (re)certification including:
• Verification of identity, income, residency, and participant category. Complete data entry for (re)certification.
• Educate and/ or explain participant’s rights and responsibilities, WIC foods, and using benefits at authorized vendors.
• Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs.
• Provide notification for end of certification, missed benefits, and/or ineligible to receive WIC benefits.
• Oversees benefit issuance for prescribed food prescription including: (Re)issuing of food/formula prescription benefits.
• Security of WIC Card stock.
• Perform other duties as needed, including quality assurance activities. Supervision and Evaluation Program Assistant is supervised by, and receives annual evaluations from, the assistant director or program director.
• Must obtain Program Nutrition Assistant training within 1 year of hire

Requirements

• High School Diploma or G.E.D.
• One year’s general office experience with proficient computer skills.
• Experience in health care or community facility preferred.
• Sensitivity to the needs of the participant population.
• Good communication and interpersonal skills.
• Availability to work at multiple WIC sites and during program clinic hours, as needed.

Preferred Qualifications

• Bilingual preferred.

Physical Requirements

• Ability to carry up to 20 pounds of program materials.