WIC Clinic Support Specialist - Front Desk & Admin

BAMSI; Brockton (MA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Vacation and holidays

Health and dental insurance

403B plan with discretionary match

Wellness activities

Employee assistance program

Career development opportunities

Job summary

BAMSI's Brockton WIC Office is hiring a Program Assistant to support daily clinic operations with administrative, customer service, and participant intake duties. You will handle front desk tasks, screen inquiries, schedule appointments, and manage participant flow in a fast-paced environment.

Responsibilities include participant certification and recertification, data entry into WIC systems, educating families about WIC benefits, and coordinating referrals to MassHealth and SNAP.

Qualifications

• High School Diploma or GED required.
• Minimum of one (1) year of general office experience required.
• Experience in healthcare or community-based services preferred.

Responsibilities

• Reception & Front Desk: answer and direct incoming calls, screen inquiries, schedule appointments, greet participants, manage waiting area, perform clerical tasks.
• Participant Processing & Support: certify/recertify participants, verify identity/income/residency/eligibility, enter data into WIC systems, educate on benefits and usage, explain rights and responsibilities, provide referrals.
• Benefits & Program Operations: issue/reissue food and formula benefits, maintain WIC card stock, assist with QA and compliance.
• Other Responsibilities: support clinic operations at multiple WIC sites, maintain professional and respectful environment, perform additional duties as assigned.

Skills

Customer service

Communication

Data entry

Organizational skills

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Tools

WIC data systems

Job description

BAMSI's Brockton WIC Office is hiring a Program Assistant to support daily clinic operations with administrative, customer service, and participant intake duties. You will handle front desk tasks, screen inquiries, schedule appointments, and manage participant flow in a fast-paced environment.

Responsibilities include participant certification and recertification, data entry into WIC systems, educating families about WIC benefits, and coordinating referrals to MassHealth and SNAP.