Hybrid Warehouse & Customer Experience Associate

Emser Tile; San Jose (CA); Hybrid; USD 22,000 - 36,000; Full time

Job summary

Emser Tile LLC, a national leader in tile and stone distribution, seeks a Hybrid Warehouse and Customer Support Representative for our local San Jose branch. The role blends customer service with warehouse duties and requires strong communication and inventory skills.

The ideal candidate will manage orders in the JDE system, assist showroom customers, and collaborate with operations and sales teams to meet branch goals. Bilingual Spanish-English is a plus; background checks apply.

Qualifications

• 1-3 years of experience in building, construction, design, or warehouse environments preferred.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Ability to work effectively as part of a team and thrive in a busy environment.
• Outstanding leadership, critical thinking, decision-making, and listening skills.
• Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust.
• Knowledge of database and query functions; functional computer skills required.
• Ability to accurately read and respond to non-verbal communication.
• Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.
• Ability to create and produce basic sample boards and handle inventory safely and efficiently.
• Forklift certification and experience using a wet saw are a plus.
• Bilingual in Spanish and English preferred, or other language as appropriate for the area.
• Must be able to pass a background check.

Responsibilities

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
• Greet customers, resolve inquiries and complaints, and build lasting relationships as the face of Emser Tile for new and regular clients.
• Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping.
• Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience and support branch and market goals.
• Support the ISR and/or Operations Manager with walk-in showroom customers.
• Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory according to company policies.
• Maintain and reconcile warehouse inventory, promptly address discrepancies, and generate inventory reports under supervisor direction.
• Efficiently handle will-call customers and ensure professional service throughout their experience.
• Assists in showroom maintenance as needed, including cleaning, updating samples and labels and conducting monthly showroom audits.
• Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency.
• Assist Operations Manager and/or ISR prepare basic sample boards for branch or customer showrooms.
• Other tasks as assigned to support both customer service and warehouse operations.

Skills

Customer service

Teamwork

Detail-oriented

Critical thinking

Communication

Bilingual Spanish-English

Tools

JDE system

Inventory management software

Job description

Emser Tile LLC, a national leader in tile and stone distribution, seeks a Hybrid Warehouse and Customer Support Representative for our local San Jose branch. The role blends customer service with warehouse duties and requires strong communication and inventory skills.

The ideal candidate will manage orders in the JDE system, assist showroom customers, and collaborate with operations and sales teams to meet branch goals. Bilingual Spanish-English is a plus; background checks apply.