Hybrid VOB & Authorization Coordinator

OTTO BOCK PATIENT CARE LLC; Rochester Hills (MI); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Health savings accounts with employer"

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-termdis

401k match up to 3.5%

DailyPay by ADP

Job summary

Wright & Filippis, now part of Ottobock Patient Care, seeks a hybrid Verification of Benefits & Prior Authorization Coordinator to handle insurance verifications and authorizations for orthotic and prosthetic services in Michigan.

The role supports benefit verification, interacts with patients, and ensures compliant handling of HIPAA responsibilities. The position emphasizes accurate documentation and collaboration across care teams.

Qualifications

• Outstanding verbal and written communications skills.
• Exceptional organizational skills.
• Strong computer skills and minimum typing of 45 WPM
• High school diploma or equivalent required; Associate degree in a relevant field preferred.
• 2 years of insurance verification and prior authorization experience, preferably with orthotics, prosthetics and/or durable medical equipment industry.
• Experience with HIPAA regulations, Medicare, and insurance carrier websites. Experience utilizing HCPCS and ICD-10 billing codes helpful.

Responsibilities

• Perform insurance verifications and authorizations for orthotic and/or prosthetic devices to ensure coverage for each code used for each device ordered for a patient.
• Collaborate with other team members and communicate requirements pertaining to their patient's insurance coverage.
• Communicate accurate benefits to the patient or applicable customer.
• Explain co-insurance and deductible amounts to patient or applicable customer and collect if possible.
• Process all authorization requests that are required by the patient's insurance carrier through live communication via phone with carrier's or using insurance carrier online portals to obtain the most up to date benefit information.
• Create patient account profile in the Medical Record system, manage the collection of medical documentation required to secure authorization for patient cases across all offices, and update patient file with appropriate notes accordingly.
• Communicate any changes in requirements for verification or authorization by insurance carriers to manager for training and compliance updates.
• Answer calls in a timely and professional manner and provide excellent customer service.
• Participate in training programs for continuing learning and development.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Observe and communicate to management any opportunities to streamline processes and improve efficiency in day-to-day operations.
• Perform other duties and special projects as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Typing 45 WPM

HIPAA compliance

Education

High school diploma or equivalent

Associate degree preferred

Tools

HCPCS

ICD-10

Job description

Wright & Filippis, now part of Ottobock Patient Care, seeks a hybrid Verification of Benefits & Prior Authorization Coordinator to handle insurance verifications and authorizations for orthotic and prosthetic services in Michigan.

The role supports benefit verification, interacts with patients, and ensures compliant handling of HIPAA responsibilities. The position emphasizes accurate documentation and collaboration across care teams.