Hybrid VOB & Prior Authorization Specialist

Ottobock SE & Co. KGaA; Saginaw, Northern (MI, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Health Savings Account (HSA) employer

Flexible Spending Account (FSA)

Company-paid life insurance

Paid time off

Company holidays

Floating holidays

Disability insurance

Job summary

Wright & Filippis, now part of Ottobock Patient Care, seeks a hybrid Verification of Benefits & Prior Authorization Coordinator in Michigan. You will handle insurance verifications, authorizations, and benefits communications across orthotic and prosthetic care, supporting patient access and accuracy in documentation.

The role requires strong communication, organizational skills, and HIPAA/Medicare knowledge. Join a team focused on improving patient care and efficiency in a growing organization.

Qualifications

• 2 years of insurance verification and prior authorization experience, preferably with orthotics, prosthetics and/or durable medical equipment industry.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent; an associate degree is a plus.
• Experience with HIPAA regulations, Medicare, and insurance carrier websites.
• Experience utilizing HCPCS and ICD-10 billing codes is helpful.

Responsibilities

• Perform insurance verifications and authorizations for orthotic and/or prosthetic devices to ensure coverage for each code used for each device ordered for a patient.
• Collaborate with other team members and communicate requirements pertaining to their patient’s insurance coverage.
• Communicate accurate benefits to the patient or applicable customer.
• Explain co-insurance and deductible amounts to patient or applicable customer and collect if possible.
• Process all authorization requests that are required by the patient’s insurance carrier through live communication via phone with carrier’s or using insurance carrier online portals to obtain the most up to date benefit information.
• Create patient account profile in the Medical Record system, manage the collection of medical documentation required to secure authorization for patient cases across all offices, and update patient file with appropriate notes accordingly.
• Communicate any changes in requirements for verification or authorization by insurance carriers to manager for training and compliance updates.
• Answer calls in a timely and professional manner and provide excellent customer service.
• Participate in training programs for continuing learning and development.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Observe and communicate to management any opportunities to streamline processes and improve efficiency in day-to-day operations.
• Perform other duties and special projects as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Typing 45 WPM

Computer skills

Insurance verification

Prior authorization

HIPAA compliance

HCPCS coding

ICD-10 coding

Education

High school diploma or equivalent

Associate degree preferred

Tools

HCPCS coding

ICD-10 coding

Job description

Wright & Filippis, now part of Ottobock Patient Care, seeks a hybrid Verification of Benefits & Prior Authorization Coordinator in Michigan. You will handle insurance verifications, authorizations, and benefits communications across orthotic and prosthetic care, supporting patient access and accuracy in documentation.

The role requires strong communication, organizational skills, and HIPAA/Medicare knowledge. Join a team focused on improving patient care and efficiency in a growing organization.